Required skills and abilities

• Very good diagnostic and problem-solving skills.
• Good knowledge of hardware, software and operating systems.
• Ability to work independently and follow established technical procedures.
• Good communication skills and customer orientation.
• Ability to prioritize and complete assigned tasks within established deadlines.
• Willingness to work in accordance with client-specific technical processes and standards.
• Ability to maintain technical documentation and records of support activities in a professional manner.

Experience and studies

• 2–4 years of experience in IT support for hardware, software, desktops or operating systems.
• Higher technical studies or technical college in Informatics/Computers or in a relevant field or equivalent technical experience.
• Hands-on experience in diagnosing and troubleshooting problems and providing support for desktop/laptop hardware, peripherals, software, and operating systems.

CERTIFICATION

• CompTIA A+ certification is an advantage/may be mandatory.
• Basic OEM certifications relevant to the project, which may include:
• Dell Desktop / Laptop
• HP Desktop / Laptop / Printer
• Lenovo Desktop / Laptop
• Lexmark Printer
• IBM Printer
• Server+

Language requirements

• Romanian language – level B2
• English language – level B2

Main responsibilities

• Providing technical support for hardware, software and operating systems.
• Diagnosing and fixing hardware, software, and operating system problems.
• Installing, configuring, maintaining and troubleshooting desktops, laptops, printers and other IT equipment.
• Perform assigned technical support tasks in accordance with company policies, procedures and service standards.
• Adherence to documented processes for incident resolution, equipment maintenance, and technical support.
• Replacing and configuring hardware components, as well as performing basic system maintenance operations, as appropriate.
• Escalating complex or unresolved technical issues to the appropriate support team.
• Maintaining accurate records of technical activities, incidents and applied solutions.
• Ensuring that all support activities meet customer and company requirements.
• Performing other IT support tasks, depending on the specific requirements of the project/client.

About Us

Excis is a global leader in IT support services, focused on innovation, collaboration and excellence. With a presence in over 190 countries, a team of over 6,000 engineers and services provided to over 200 enterprise customers, we offer a dynamic environment where your work has a real impact.

We are looking for an IT Support Engineer L2 to provide technical support for hardware, software and operating systems. The selected candidate will use the acquired technical skills, company policies and established procedures to perform assigned support tasks and to ensure the proper functioning of IT equipment used by end customers.

Why join our team?

At Excise, your work really matters. You will be part of a collaborative and involved team, where your technical expertise directly contributes to improving the user experience and the operational success of customers.

We offer you:

• A supportive and inclusive work environment
• Opportunities for continuous learning and professional development
• Exposure to enterprise clients and technologies used globally
• Competitive salary package and clear career development opportunities