• Languages: French (Advanced, B2+) + English (Advanced, B2+)
• Work model: Hybrid (2 days in-office / 3 days remote – Bucharest)
• Support region: France, Belgium, Others
• Schedule: Monday to Saturday(rotation), 10:30 – 19:30
• Training period: 1 week + a few weeks of onboarding
• Project type: Providing pre-sale and post-sale order support from delivery enquiries to returns and refunds

• Provide support via phone and email to our French-speaking customers
• Assist with order localisations, refunds, returns, warranties, product information
• Support customers on topics like warranties, promotions and discounts, configuration, and general product usage
• Use CRM tools (specifically Amazon Smart Agent) to document, track, and resolve all service inquiries.
• Contribute to knowledge base articles and internal documentation
• Stay up to date with the latest products and procedures through training and self-learning

• Fluent French and good English (at least B2), both spoken and written
• Minimum 6 months experience in customer support, preferably in a contact centre/BPO environment
• A knack for problem-solving with technical and logical thinking skills.
• Positive attitude and ability to remain calm in a fast-paced support environment
• The possibility of working in a hybrid mode

• Net salary: 5500 RON
• Meal vouchers – 35 RON/day
• Private health insurance after 3 months
• Paid training and access to Ascensos' Talent SPA (Learning & Development)
• Wellness initiatives and employee assistance programs
• Clear career growth paths: 90% of promotions come from within
• Modern office in Piata Muncii (on-site location)

At Ascensos, we’re more than a contact centre — we’re Europe’s leading customer service outsourcing partner, trusted by some of the world’s most exciting retail brands. Founded in Scotland in 2013 and acquired in 2024 by global CX leader Firstsource, we’ve grown to serve clients across the UK, Romania, Turkey, South Africa, and Trinidad & Tobago.

Our award-winning culture isn’t just talk: in 2024 we were recognised with multiple industry awards including Best International Outsourced Contact Centre and Best Contact Centre Technology Innovation, and we were named Best Workplace at the Romanian Contact Centre Awards — proof of our passion for delivering exceptional, omnichannel customer experiences with a personal touch.