Customer Support | German | Brașov

Are you an organized, communicative, and results-oriented person? Do you speak German fluently and want a role where communication with people is an important part of your day-to-day work?

We invite you to join our Customer Support team.

In this role, you will have a direct impact on the customer experience by providing support and solutions throughout the customer journey with our company.

Your Role

Your responsibilities will include:

· Handling customer inquiries and requests;

· Providing information and support during both the pre-sales and post-sales stages;

· Handling complaints and situations that require additional attention;

· Following up on cases until they are fully resolved;

· Documenting and keeping customer interactions up to date;

· Identifying customer needs and opportunities to improve the overall customer experience;

· Following internal procedures and service standards.

Communication with customers is primarily conducted via chat and messaging, while phone calls account for approximately 20% of the activity.

What We Offer

Benefits: 700 RON net/month, including:

· Meal vouchers;

· Holiday vouchers;

· Cultural vouchers.

Performance bonus: 500 RON net, guaranteed for the first two months. After that, the bonus will be awarded based on performance.

Additional benefits:

· Permanent employment contract;

· On-site work in Brașov;

· Transportation provided/reimbursed for the 16:00–01:00 shift.

Working Schedule

The role involves working in two shifts, including weekends:

· 09:00–18:00

· 16:00–01:00

What We're Looking For

For this role, you should have:

· At least 12 years of completed education;

· German language skills at B2-C1 level;

· English language skills at B1-B2 level;

· Strong communication skills;

· A customer-focused and solution-oriented approach;

· Good organizational skills;

· Strong attention to detail;

· A responsible and consistent approach to work;

· A professional attitude when interacting with customers.