Ideal Candidate
Are you an advanced English speaker? At TP, one of the biggest BPO companies in Romania, with over 3500 happy employees - we have partnered with a big global player in the electronics industry and we are looking for YOU!
Why Choose Us?
Great financial package:
Montly salary 3100 Ron net
Performance bonus - up to 400 Ron net
Benefit Pluxee budget 700 Ron net
Referral bonuses - up to 500 Eur
Medical plan
Secure environment for you:
TP is one of the biggest companies in Romania, with a large workforce and multiple projects
The client is a growing global player
Ideal for Those Starting Their Career but also Experienced Professionals:
Multicultural work environment
Great career advancement opportunities after 6 months. Or even sooner, for extraordinary results
Flexible program => freedom to work and study
A Workplace Where You Belong:
Super friendly work environment
Job Description
You will be responsible for performing direct-to-consumer support across multiple countries through digital channels, to solve customer’s requests and support business operations.
This role operates in a cross-border, multicultural environment and supports also promo//post-purchase assistance and complaint resolution.
Process and resolve digital inquiries received through social media, e-mail, web forms or other internal systems.
Provide product guidance, setup support, activation assistance, and usage troubleshooting.
Handle standard complaint resolution within approved procedures.
Document all interactions accurately in CRM systems.
Own cases end-to-end until resolution or formal escalation.
Perform advanced troubleshooting using internal tools and knowledge base.
Coordinate internally with technical or back office teams.
Handle follow-up actions until final customer confirmation.
Ensure escalations include complete documentation and clear case summary.
Essential Requirements:
Advanced English - written and spoken
Customer experience mindset with demonstrated empathy
This is a work from office position in Bucharest.
About TP
TP is the global leader in outsourced omnichannel customer experience management. TP is one of the largest employers in Romania, with over 3500 happy employees.
📢 Don’t miss your chance! Apply now and start your career with us in just 48 hours!
Company Description
Tp is the global leader in outsourced omnichannel customer experience management, and serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.
We have 420,000 interaction experts across nearly 170 countries, speaking 265 languages and dialects to better serve you.
Tp Romania is a subsidiary of Teleperformance Group, the world leader in outsourced omnichannel customer experience management, starting its activity in 2004. We operate now with more than 1,200 employees providing quality services to first-line players both on the local market and on the international market (banks, insurance companies, telecomm operators, gaming, tourism and others).
- May 27, 2026
📢 Customer Support - German - Brasov 4500-5000 RON NET
TP Romania
Brașov, Sfântu Gheorghe (Covasna), Făgăraș , and other 2 cities
