We’re Hiring: Romanian-Speaking Customer Support Agent (iGaming)

Ready to start your next career adventure? Join our team!

Are you communicative, customer-oriented, and eager to grow in a modern and dynamic industry? We’re looking for a Romanian-Speaking Customer Support Agent to join our growing team and help us deliver an outstanding customer experience in the exciting world of iGaming.

Whether you already have customer service experience or are looking to start your career, this is a fantastic opportunity to develop your skills, gain valuable experience, and grow alongside a team of professionals.

Your Role

As a Customer Support Agent, you’ll be the first point of contact for customers, helping them find solutions, answering their questions, and ensuring they receive friendly, professional, and efficient support.

Your Main Responsibilities

• Communicate with customers in Romanian via live chat, email, and phone.

• Build positive relationships with customers by providing friendly and professional assistance.

• Handle inquiries related to accounts, payments, bonuses, promotions, and platform usage.

• Troubleshoot issues and provide effective solutions to ensure a smooth customer experience.

• Escalate complex inquiries to the relevant internal departments when necessary.

• Collaborate with colleagues to maintain high service standards and customer satisfaction.

• Follow company procedures, applicable compliance requirements, and responsible gambling guidelines.

What We’re Looking For

• Romanian — native-level proficiency.

• English — B1 level or higher.

• Excellent written and verbal communication skills.

• Good computer skills and confidence using digital tools.

• Strong problem-solving abilities and attention to detail.

• Ability to work under pressure while maintaining focus.

• Motivation to learn, develop professionally, and grow with the company.

• A team-oriented mindset and a genuine desire to help customers.

No previous experience? No problem! Customer service or iGaming experience is an advantage, but it’s not required. We provide comprehensive onboarding and training to help you succeed.

What We Offer

• Competitive salary and attractive bonuses.

• Official employment and a stable, long-term opportunity.

• Convenient 2/2 shift schedule.

• A comfortable and welcoming office in a convenient location.

• Comprehensive onboarding and training.

• Opportunities for professional development and career advancement.

• A friendly, supportive, and ambitious team.

• The opportunity to gain experience in the exciting and fast-growing iGaming industry.

Why Join Us?

We believe that great customer experiences start with great people. We offer a dynamic working environment where teamwork, continuous learning, and personal growth are encouraged.

Become part of a team where your contribution matters and where you can build a rewarding, long-term career.

Ready to Join Our Team?

If you’re passionate about communication, enjoy helping people, and are looking for an opportunity to grow professionally, we’d love to hear from you!

Send us your CV and take the first step toward your new career.

Your next opportunity starts here!