• Any Undergrad / Grad / Post Grad – English language skillsets (at B2 Level)
• Travel Experience Preferred
• Excellent communication Skills verbal & written
• Good Computer and Operating System skills

• Following prescribed client processes, cancellation, schedule change, name change, luggage – EMD and seats.
• Updating all relevant systems providing appropriate notes when required.
• Queue placements of BID/Bookings to relevant data queues for further action.
• Engage with Team Leads, Trainings and QA to develop skills, understand and deliver team goals.
• Liase with all relevant departments to resolve customer issue.
• Monitor and action assigned queue
• Perform all duties within team and personal targets

WNS Global Services is a recognized leader in business process outsourcing (BPO).

We deliver value to our customers by bringing operational excellence, deep industry and functional knowledge to critical business processes. Our customers comes from various industries, such us: travel, insurance, financial services, healthcare, manufacturing, distribution and retail.

We will welcome you in a global team and in a friendly work environment where you can professionally evolve. Looking forward meeting you!