About The Role
We are seeking an experienced and customer-oriented Customer Service Representative. Based in Bucharest, Romania, this position will be responsible for supporting our customer service operations in Europe.
As a frontline Customer Service Representative, you will deliver end-to-end customer service for 3C products through multiple channels, including hotline support (inbound), online chat, email, and social media, using your designated service language.
The successful candidate will be responsible for handling a wide range of customer inquiries and service requests, including but not limited to pre-sales consultation, order support, after-sales service, and complaint handling. You will be expected to follow the project's standard business processes and operational guidelines to deliver professional, accurate, efficient, and customer-oriented service, while contributing directly to customer satisfaction and the achievement of overall business objectives.

-Be proficient in one of the following languages at the indicated CEFR level: Italian (C1), Romanian (C1), Hungarian (C1), Dutch (C1), Czech (C1), Swedish (C1), Serbian (C1), or English (B2).
-If proficient in more than one of the languages listed above, the most proficient or native language will generally be assigned as the primary service language.
-Possess excellent oral and written communication skills and demonstrate familiarity with basic business processes and operational standards.
-Be proficient in basic computer operations and comfortable using translation software to support communication when necessary.
-Be capable of independently resolving straightforward issues while accurately documenting, reporting, and escalating complex cases in a standardized and timely manner.
-Demonstrate a professional service attitude and strong customer-oriented awareness.
-No specific working experience is required; however, 0–2 years of relevant experience in the BPO or customer service industry is generally preferred, and previous experience supporting 3C or smart technology products will be considered an advantage.

Key Responsibilities
-Manage customer requests through multiple channels, including hotline (inbound ), online chat, email, and social media, while following standard business processes and operational guidelines in Italian (C1)/ Romanian (C1)/ Hungarian (C1) /Dutch (C1)/ Czech (C1),/ Swedish (C1)/ Serbian (C1)/ English (B2).
-Provide accurate information and effective solutions, including but not limited to pre-sales consultation, order support, after-sales service, and complaint handling.
-Use work tools and applications accurately in daily activity.
-Independently resolve straightforward customer issues and ensure complex or out-of-scope cases are documented, reported, and escalated in a standardized and timely manner to support efficient resolution.
-ensure a positive customer experience through professional and customer-centric communication.
-Contribute to the continuous improvement of the customers’ experience
-Comply with established quality standards and security/confidentiality policies (GDPR)

We offer
-Performance and experience based competitive remuneration.
-Department & company wide teambuilding events.
-A supportive and inclusive work environment.
-Opportunities for career development and advancement.
-An exciting opportunity to join a fast-growing international BPO organization, work with global clients across diverse industries, and play an active role in the expansion of our European operations.

About Anchor Service S.R.L.

ANCHOR SERVICES is a professional digital services provider based in Europe with a global reach. We specialize in business process outsourcing (BPO) and human resources outsourcing, leveraging our deep local expertise and agile regional collaboration to provide stable, efficient, and scalable operational support to clients across multiple industries. Our team of experts combines professional insights with extensive experience, striving to be your most trusted business anchor.