Overall purpose:

Ensure proactive customer communication and effective coordination with internal departments to support on-time-in-full deliveries and customer satisfaction.

Main Duties:

• Receives, checks and processes customer orders and forecasts received via EDI (Electronic Data Interchange ), ensures their correct integration into the system and confirms the orders and delivery details with customers;

• Analyze and monitor customer requirements received ,inventory levels of finish goods and consumption trends, identify significant forecast deviations and communicate potential risks on production and delivery planning;

• Prepare, monitor and update the delivery plan according to customer orders, priorities and product availability, in close cooperation with Planning, Warehouse and Transport;

• Evaluate urgent customer requests, coordinate internally to identify feasible solutions and communicate confirmed delivery commitments to customers;

• Coordinate the logistics-related aspects of customer complaints and product returns, in cooperation with Quality and other relevant departments, ensuring timely follow-up and customer feedback;

• Maintain proactive communication with customers regarding order status, delivery confirmations, delays and potential risks.Monitor On-Time In-Full (OTIF) delivery performance, identify deviations and ensure corrective actions;

• Comply with applicable Quality and EHS requirements, internal procedures, corporate values, the Code of Conduct and confidentiality obligations;

What you bring:

• Bachelor's degree in Logistics, Transport Management or Transport Administration;

• 2 years of experience on Customer Responsible;

• Middle English;

• Good working knowledge of Word, Excel, and PowerPoint

• Experience in an automotive plant (advantage)

COFICAB Presentation

COFICAB is a best-in-class world leader in the manufacturing and sales of automotive cables and wires. The company is a member of the Tunisian multinational industrial group, ELLOUMI Group, founded in 1946. COFICAB Group’s footprint expands over 11 countries all over the world. The group is number 1 worldwide in its capacity as a tier 2 supplier to most of the big players in the automotive industry.

Our locations are :

Tunisia : Two Manufacturing Sites in Tunis and in Medjez El Beb, Center of Excellence in Medjez El Beb, Advanced Delivery Center in Sousse

Morocco : Two Manufacturing Sites in Tangier and in Kenitra, Advanced Delivery Center in Tangier

Deutschland : Sales Office in Nuremberg

Portugal : Manufacturing Site in Guarda, Center of Excellence in Guarda

Romania : Two Manufacturing Sites in Arad and in Ploiesti

Serbia : Manufacturing Site in Belgrade

Macedonia : Advanced Delivery Center in Kavadarci

China : Manufacturing Site in Tianjin, Advanced Delivery Center in Shanghai

USA : Sales Office in El Paso, Advanced Delivery Center in El Paso

Mexico : Two Manufacturing Sites in Durango and in Leon, Center of Excellence in Durango

Honduras : Advanced Delivery Center in San Pedro Sula

COFICAB prides itself on its focus and investment in innovation and excellent service to its customers. It also prides itself on its most valuable resource : its People.

COFICAB employs over 3000 people worldwide. We excel at finding and continuously developing outstanding talent.

Company details

Website

http://www.coficab.com/

Headquarters

Tunis, Tunis

Year founded 1992

Company type

Privately Held

Company size

1,001-5,000 employees

Specialties:

Automotive Wire and Cable Industry, Automotive industry, and Automotive Cable Industry