Job location: Bucharest, fully work from office on the first 6-12 months of activity, followed by a hybrid setup, Monday to Friday, in 09:00–18:00.

Role summary

Provide voice-based support to internal and external customers, accurately documenting and resolving their requests. Ensure effective communication, timely escalation, and a positive customer experience.

Your mission

• Receive, document, and manage customer requests, issues, and incidents through the appropriate support tools.

• Identify customer needs, follow established procedures, and provide accurate solutions or transfer requests to the responsible team.

• Handle inbound and outbound customer calls while maintaining high customer satisfaction.

• Communicate and escalate incidents effectively to ensure timely resolution and appropriate management attention.

• Maintain knowledge of customer processes, service-level agreements, support tools, products, and service desk procedures.

Required Qualifications

• Polish and English, B2–C1 level.

• Minimum Highschool degree.

• Negotiation skills.

• Analytical and customer-oriented approach.

• Ability to learn and apply new processes and information.

Preferred Qualifications

• Previous experience in customer service.

• Bachelor’s degree.

• Clear communication skills.

• Motivation, confidence, and openness to coaching and constructive feedback.

Employee Benefits — Be well, work well, live well

• Private medical and dental coverage through Regina Maria.

• Flexible benefits package via Benefit Online, including vouchers, transportation, wellness, and cultural activities.

• 23 vacation days, with additional days awarded through our loyalty program.

• Additional private pension plan starting from the second month of employment.

• Access to extensive learning, training, and career development opportunities.

• Well-being support, including psychological counseling and premium wellness apps.

• Life insurance coverage for you and your loved ones.

• Flexible working hours, depending on project requirements.

Discover the full range of Accenture benefits here: Employee Benefits at Accenture