The Credit & Collections Specialist is responsible for carrying out various activities related to the collection of overdue debts from clients. This includes the recovery and negotiation of outstanding balances, guiding and monitoring the actions of collection agencies, and resolving or writing off unrecoverable debts. The role involves executing activities and procedures necessary to reduce the number of overdue invoices and achieve performance targets in accordance with the Vertiv Collection Strategy.

KEY RESPONSIBILITIES:

• Manage the daily operations of an assigned portfolio

• Maintain communication with clients both by phone and by email

• Accurately and timely resolve all client requests

• Identify and timely resolve disputes (reasons causing delays in invoice payments)

• Communicate with the manager/coordinator to escalate situations regarding overdue invoices and billing issues, including recommending legal actions when necessary

• Analyze data and provide prompt solutions regarding the collection of overdue debts

• Reduce overdue amounts owed from the assigned portfolio as well as the volume of unapplied amounts in the system

• Use multiple systems for tracking, information gathering, and analysis

• Respond to client inquiries and resolve issues related to non-payment of invoices

• Transfer technical and non-technical issues that cannot be promptly resolved, following the escalation procedure

• Maintain and administer the database in the collection software; ensure the entry of information necessary for resolving client issues and requests

• Adhere to defined client processes, procedures, and company policies

• Fulfill any other tasks assigned by the direct supervisor or management related to the responsibilities of the position or in compliance with the law

REQUIREMENTS:

Education:

• Completed or ongoing higher education (university degree)

Language Skills:

• Very good knowledge of German (written and spoken)

• Very good knowledge of English (written and spoken)

Technical Skills:

• Advanced computer skills (MS Office, Internet, Email)

Experience:

• Experience in a similar position

• Experience in a multinational environment & knowledge of financial operations

Soft Skills:

• Strong interpersonal communication skills

• Excellent organizational skills and attention to detail

• Ability to work under pressure

• Ability to quickly find solutions

• Ability and willingness to handle a high volume of phone and email communications

• Strong analytical and synthesis skills with keen attention to detail