About the Role

We are looking for an OTC Consultant to join our client Finance Managed Services team and support clients in optimizing, transforming, and stabilizing their Order-to-Cash processes. This role combines operational process expertise, transformation delivery, and client engagement, helping organizations improve cash flow, customer experience, and working capital performance.

The ideal candidate brings strong OTC process knowledge and is fluent in French or German, enabling direct collaboration with international clients and business stakeholders.

Key Responsibilities

OTC Process Improvement & Transformation

• Analyze and optimize end-to-end Order-to-Cash processes, including Customer Master Data, Billing, Collections, Cash Application, Dispute Management, and Credit Management.

• Identify process improvement, standardization, and automation opportunities.

• Support process assessments, operating model reviews, and transformation initiatives.

• Contribute to continuous improvement and operational excellence programs.

Transition & Managed Services Support

• Support OTC process transitions, migrations, and managed services mobilizations.

• Participate in knowledge transfer activities, process documentation, SOP creation, and process mapping.

• Assist with stabilization, issue resolution, and post-go-live support.

• Ensure adherence to service levels, controls, and governance requirements.

Client Delivery & Stakeholder Management

• Collaborate with client finance teams, shared service centres, and business stakeholders.

• Facilitate workshops, process walkthroughs, and requirements gathering sessions.

• Monitor and analyse OTC performance metrics, aging, disputes, collections effectiveness, and cash application KPIs.

• Support the preparation of client deliverables, reports, and management presentations.

Digital & Finance Transformation

• Support OTC-related technology, ERP, and automation initiatives.

• Assist with testing, process design, and implementation activities.

• Contribute to analytics, reporting, workflow optimization, and digital finance programs.

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Experience & Qualifications

• 3-6 years of experience in Order-to-Cash, Accounts Receivable, Credit & Collections, Shared Services, or Finance Transformation.

• Strong understanding of OTC processes and related controls.

• Experience in a Shared Services, GBS, BPO, Managed Services, or Consulting environment is preferred.

• Experience with ERP systems such as SAP, Oracle, Dynamics, or similar platforms.

• Fluency in French or German, alongside professional English.

• Experience supporting process improvement or transformation initiatives is an advantage.