Ideal Candidate
Fluent in French (spoken and written) – C1 level;
Strong communication and problem-solving skills;
Customer-oriented mindset with attention to detail;
Ability to work independently and manage multiple tasks;
Basic computer skills and familiarity with digital tools;
Previous experience in customer support or a contact center is an advantage, but not mandatory
Strong communication and problem-solving skills;
Customer-oriented mindset with attention to detail;
Ability to work independently and manage multiple tasks;
Basic computer skills and familiarity with digital tools;
Previous experience in customer support or a contact center is an advantage, but not mandatory
Job Description
Customer relationship management and digital processing of multi-channel interactions for health and motor insurance services.
HEALTH Insurance Stream:
Providing customers with information regarding:
MOTOR Insurance Stream:
HEALTH Insurance Stream:
Providing customers with information regarding:
- contributions and premiums;
- reimbursements and the calculation of supplementary reimbursements related to the social security system;
- changes in coverage levels (upgrades/downgrades);
- adding or removing dependents from insurance policies;
- policyholder rights and coverage guarantees;
- redirecting customers to the appropriate departments for approvals, quotations, and optical, dental, hearing, or hospitalization cases (for both insured members and healthcare professionals).
MOTOR Insurance Stream:
- Providing information and guidance to customers regarding claims declaration procedures and related processes;
- Registering and following up on assistance requests submitted by insured customers.
Company Description
We are recruiting for a global customer experience (CX) company that delivers customer service, technical support, sales, and back-office solutions for leading international brands. Operating in over 40 countries, it focuses on providing high-quality customer interactions through multiple communication channels.
Similar jobs
