ManpowerGroup Romania is recruiting, on behalf of one of its clients, one of Europe's largest online retailers, for the role of Accounts Payable Specialist - Contact Center.

Location: Bucharest

Position overview:

As an Accounts Payable Specialist - Contact Center, you are a key driver in Channel Management and Knowledge Management. You handle inbound and outbound requests via Ticket system, ensuring high-quality stakeholder communication.

Key Responsibilities & Scope and Impact

Execute and monitor inbound/outbound finance-related requests in the system autonomously, accurately, and in a timely manner.

Resolve operational issues in your area of responsibility, seeking guidance for high-complexity/high-impact topics from senior colleagues or your lead.

Take ownership of your tasks and follow up until completion.

Support the maintenance of P2P knowledge articles (English/German) to ensure accuracy and relevance.

Communication & Complexity

Communicate clearly, inclusively, and respectfully with colleagues.

Communicate consistently and to the point with an in-depth understanding of your tasks.

You raise incidents/issues in a constructive way.

Skills and Qualifications

Experience: 1-3+ years’ experience in customer or stakeholder communication, knowledge management, or support-oriented roles.

Skills: Strong communication skills with an ability to simplify complex information for a broad audience.

Tech: Proficiency in service desk tools (Service Now experience highly preferred) and a good understanding of knowledge management platforms.

Language: Excellent English. German is a plus.

Other: Reliable team player, hands-on, open to adopting new ways of working, detail-oriented.

In full compliance with the EU Pay Transparency Directive (EU) 2023/970, please note that the applicable salary range defined by our client for this role will be disclosed to candidates by our consulting team within a reasonable timeframe before the interview process begins.

All applications will be treated with strict confidentiality.