Meet our team at Foundever, where we believe in teamwork, we keep things simple and we help new talents thrive. If you're ready to grow, learn and make an impact, this place is for you!

You will provide professional customer support, resolve operational inquiries, and help ensure a smooth customer experience across multiple communication channels.

We are looking for:

• Proficiency in English (minimum C1) and Slovenian (minimum B2) language

• Ability to communicate effectively, both verbal and in writing.

• Ability to gather and analyze statistical data and generate reports.

• Knowledge of reporting methodology, principles and procedures.

• Ability to prepare reports and presentations.

• Record maintenance skills.

• Ability to design/generate and implement systems for collecting, maintaining, and analyzing data.

• PC literate, including a working knowledge of Microsoft Excel and other Office applications.

• GCIC experience will be a plus, but not mandatory

• Experience and proven ability to generate and analyze performance data of the account(s).

• Proven ability to prepare and present reports accurately within set deadlines.

• Strong planning, time management and organizational skills.

• Recover quickly from setbacks.

• Highly motivated, self-starter with a commitment to see proposals/reports through to their completion and effective maintenance of the same.

• Display a high level of professionalism, integrity, and maturity.

• Polished and poised. Project energy, self-confidence, authority, and enthusiasm.

Your responsibilities:

• Collects, reads, analyzes, interprets, and summarizes data in preparation & generation of statistical and analytical reports

• Acts decisively to solve account specific/individual issues related to data generation/analysis/interpretation

• Maintains collection and tracking of relevant data

• Compiles data and analyze past and current trends

• Designs and/or develop specific systems for collection, tracking, and reporting of data

• Provides explain and present reports and data analyze directly to the client (Samsung)

• Works closely with SESA management to assure that their reporting needs are satisfied

• Delivers reports on time as requested by the client and/or management

•  Adheres to SYKES policies on ethics and integrity. 

• May perform other additional duties and responsibilities as assigned.

Join our team and we will offer you:

• Meal tickets (35 RON/day).

• Private medical package.

• Paid professional training.

• Internal development opportunities - career path.

• Discounts with our current partners.

• Access to the 7card by Gympass monthly subscription.

• Employee assistance/wellbeing program subscription.