Quality Engineer / Customer Quality Support
Department: Quality | Reporting to: Quality Manager

We are looking for a motivated and detail-oriented Quality Engineer / Customer Quality Support / Quality Analyst to join our Quality team. This role acts as the key interface between our company and customers regarding quality-related topics, ensuring fast, structured and effective handling of customer complaints and continuous improvement of satisfaction levels.

Role Purpose: To ensure the direct link between customers and the company on quality matters by managing customer complaints, coordinating corrective and preventive actions, and providing clear status updates until closure, in order to enhance customer satisfaction and ensure compliance with contractual and quality system requirements.

Key Responsibilities:

1. Customer Quality Interface

• Act as the main point of contact for customers regarding quality issues

• Receive, register and analyze customer complaints

• Provide clear, timely and structured communication to customers regarding investigation progress and corrective actions

• Maintain ongoing communication with customers regarding complaint status and feedback

2. Complaint Management

• Open and manage complaints in internal systems and/or customer portals

• Coordinate root cause analysis activities (8D, 5 Why, Ishikawa, etc.) together with cross-functional teams

• Track implementation and effectiveness of corrective and preventive actions

• Ensure compliance with agreed customer deadlines

• Close complaints according to customer requirements and internal procedures

3. Reporting & Documentation

• Prepare and submit 8D reports to customers

• Manage documentation related to complaints and deviations

• Support analysis of customer quality KPIs (PPM, complaints rate, cost of non-quality)

• Ensure proper documentation traceability and archiving

Requirements:

• Secondary or higher education (technical background is an advantage)

• Previous experience in Quality or industrial customer service is an advantage

• Knowledge of quality tools and methodologies (8D, 5 Why, PPM, etc.)

• Strong communication skills and customer-oriented mindset

• Analytical thinking and solution-oriented approach

• Good PC skills (MS Office, reporting tools, ERP systems)

• Intermediate English level (spoken and written)

What We Offer:

• A dynamic role within an international manufacturing environment

• Direct interaction with customers and cross-functional teams

• Opportunities for professional growth in Quality and Continuous Improvement

• A collaborative and structured working environment

If you are passionate about quality, problem-solving and customer interaction, we would be happy to meet you.

In full compliance with the EU Pay Transparency Directive (EU) 2023/970, please note that the applicable salary range defined by our client for this role will be disclosed to candidates by our consulting team within a reasonable timeframe before the interview process begins.

All applications will be treated with strict confidentiality.