Ideal Candidate
The Payroll Specialist is the single point of contact for the client (he/she manages the payroll production and the client relationship for a portfolio).
In addition, this role will participate in system testing as needed, provide consultation to clients and others.
Job Description
Responsibilities:
- Responsible & fully accountable for the payroll & audit function of multiple clients
- Responsible for scheduling and running the assigned client payrolls by following standard operating procedures
- Maintains complete, accurate and timely client and employee records based on real time requests
- Maintains complete and accurate client profile notes as well as processing instructions for each client
- Balance respective payrolls based on year end calendar and remit all Third-Party Remittances by defined due dates, complete all Year End balancing, filing & respective reporting
- Utilize all internal tools & defined processes to ensure optimal productivity, service excellence and make recommendations for best practices to customers
- Initiate pre and postproduction calls with clients
- Answer client calls (dedicated clients, as well as other clients)
- Work with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution
- Deliver the internal and external KPI
- Suggest processes and controls tools improvements
- Ensure the back-up accordingly to the internal procedure in place
Knowledge and Skill Requirements:
- Very good mastery of French and English, both orally and in writing, at minimum B2
- Preferred Payroll background
- An understanding of the client's trade, business and organisation (payroll calculations, law and human resources)
- Accounting knowledge
- Customer relationship management
- Time management
- Client portfolio management
- Good interpersonal skills
- Analytical skills and an ability to summarise
- Organised
- Rigorous
- Independent
- Working within a team
- Dynamic and responsive
Company Description
We are a comprehensive global provider of cloud-based Human Capital Management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration, and a leader in business outsourcing services, analytics and compliance expertise. Our unmatched experience, deep insights, and cutting-edge technology have transformed human resources from a back-office administrative function to a strategic business advantage. ADP serves more than 610,000 clients around the world today and helps organizations of all types and sizes unlock their business potential. For 60 years, we’ve led the way in defining the future of business outsourcing solutions and we remain one of the world’s most innovative, diverse and admired companies to work for today.
- Oct 4, 2026
