Job location

Bucharest | Full work from office during the first months, then hybrid | Monday–Friday, 09:00–18:00.

Role summary

Manage customer disputes related to outstanding invoices and payments, working with customers and internal teams to resolve discrepancies and support timely cash collection.

Your mission

• Manage and investigate disputes related to invoices, payments, pricing discrepancies, missing credit notes, delivery issues, and other billing matters.

• Analyze dispute cases, identify root causes, and coordinate resolutions with customers and internal departments.

• Follow up on open disputes and collaborate with Collections and Accounts Receivable teams to support cash collection targets.

• Review invoices, purchase orders, payment details, and credit notes, coordinating corrections or adjustments when applicable.

• Maintain accurate dispute records, monitor aging, escalate complex cases, prepare reports, and identify opportunities to reduce recurring issues.

Required Qualifications

• French – B2 & English – B2.

• Bachelor’s degree.

• At least 1 year of experience in Order to Cash, disputes, collections, or a related field.

Preferred Qualifications

• Clear and professional communication with customers and internal stakeholders.

• Analytical and problem-solving mindset, with attention to detail.

• Ability to collaborate effectively across teams and coordinate follow-up activities.

• Good organization and ability to manage multiple open cases and priorities.

• Customer-focused approach and confidence in handling discrepancies and complex situations.

Employee Benefits – Be well, work well, live well

• Private medical and dental coverage through Regina Maria.

• Flexible benefits package via Benefit Online, including vouchers, transportation, wellness, and cultural activities.

• 23 vacation days, with additional days awarded through our loyalty program.

• Additional private pension plan starting from the second month of employment.

• Access to extensive learning, training, and career development opportunities.

• Well-being support, including psychological counseling and premium wellness apps.

• Life insurance coverage for you and your loved ones.

• Flexible working hours, depending on project requirements.

Discover the full range of Accenture benefits here: https://www.accenture.com/ro-en/careers/local/benefits