Job location:

Bucharest | Work from office during the first 6 months of activity | Monday to Friday, 09:00–18:00

Role summary:
Provide voice-based support to customers, resolve requests and incidents, and ensure each interaction is accurately documented and managed according to established procedures.

We welcome both junior candidates eager to start their career, as well as experienced professionals with at least 1 year of relevant experience.

Your mission:

• Receive, document, and assess customer requests, issues, and incidents;

• Provide inbound and outbound voice support, following established troubleshooting and resolution procedures;

• Escalate incidents appropriately and notify the responsible teams when further support is required;

• Maintain accurate information in order entry, incident management, knowledge management, and customer information systems;

• Build knowledge of customer needs, service-level agreements, products, and procedures to support customer satisfaction and team performance.

Required Qualifications:

• Ukrainian and English – minimum B2 level;

• High school diploma;

• Communication, customer orientation, and analytical skills;

• Motivation and ability to learn and apply feedback.

Preferred Qualifications:

• 1–3 years of experience in customer service;

• Bachelor’s degree;

• Negotiation skills.

Employee Benefits – Be well, work well, live well

• Private medical and dental coverage through Regina Maria;

• Flexible benefits package via Benefit Online, including vouchers, transportation, wellness, and cultural activities;

• 23 vacation days, with additional days awarded through our loyalty program;

• Additional private pension plan starting from the second month of employment;

• Access to extensive learning, training, and career development opportunities;

• Well-being support, including psychological counseling and premium wellness apps;

• Life insurance coverage for you and your loved ones;

• Flexible working hours, depending on project requirements.

Discover the full range of Accenture benefits here: https://www.accenture.com/ro-en/careers/local/benefits