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Ford Business Solutions Romania is looking for a

Collections Team Leader with German to join our Ford Credit Team in our Bucharest office.

Why Join Ford Credit?

We're committed to fostering a vibrant and supportive business environment. We believe in investing in our people! You'll have opportunities for cross-training in various areas of the business, helping you expand your skills, gain wider business knowledge, and build a fulfilling career path right here at Ford.

Purpose of the position

Coordination of the customer debt collection team.

What will be your roles and responsibilities in the team?

• Responsible for managing and guiding a team of collection agents, supporting operational activities, ensuring that those tasks are carried out efficiently, ethically and in accordance with established policies and regulations.

• Completes performance reports and periodic tasks according to DRG.

• Leads, develops and motivates the assigned team by setting up regular team meetings, managing conflicts, providing feedback and conducting performance evaluations, leading appropriate training and mentoring initiatives.

• Plan, coordinate and support daily activities in the field of debt management: assigning/assigning tasks and controlling workload using available systems, ensuring compliance with agreed processing deadlines and maintaining service standards, supporting daily operations, including independent resolution of difficult customer cases.

• Ensures that SLAs/KPIs are tracked and documented; actively participates in documenting them whenever necessary.

• Develops the resource planning for the peak period in collaboration with PPRM and coordinates the execution of the plan for the peak period.

• Control and monitor vehicle collection, repossession and disposal activities: checking quality standards and implementing the corrective action plan if necessary, ensuring compliance with operating guidelines and process descriptions, supervising external service providers, monitoring orders placed with repossession agencies, vehicle valuation experts or collection companies.

• Support internal and inter-divisional projects and process improvement initiatives.

• Is involved in the processes of verification and approval of documentation, decision-making in the agreed field of activity together with the Collection Supervisor.

• Audit the processing quality of agents.

• Audit the quality of agents' phone calls with customers.

• Identify areas for improvement to minimize the level of delinquency of client contracts.

• Supports collection agents in their daily mission to monitor the delinquency of client contracts.

• Knows and complies with the company's procedures (money laundering, data protection, banking regulation, office procedures, cleaning, PII and PID procedure).

• Provides support in DRIM and AFR processes.

• Performing any other tasks required by the management/supervisor.

• Provides practical support for ad-hoc projects and initiatives as needed.

• Meet your goals both individually and collectively.

• Performs other tasks related to the project at the request of the line manager.

• Participates in meetings organized by the hierarchical superior, client or other departments.

• He can present his activity report to the manager, if requested.

• Inform the line manager of any business or project opportunities that may arise.

Are we looking for you? Yes, if you have:

• Experience: Previous experience in managerial roles with banking or non-banking financial firms is preferred.

• Known foreign languages:

- Advanced level German knowledge, written and spoken

- Intermediate level English knowledge, written and spoken

- Knowledge of other foreign languages is a plus (example: French, Italian, Spanish, etc.)

• Soft skills:

- Problem-solving attitude, decision-making, analytical skills

- Results-oriented, positive attitude focused on finding solutions

- Ability to work independently, organizational skills to guarantee quality and on-time delivery

- Ability to work in a team and adaptability on several levels of the organization

- Professional integrity

- Good communication skills (writing/speaking), facilitating collaboration

- Motivation, ambition and ability to make decisions

- Excellent interpersonal skills

What you’ll love about us:

• Flexible Hybrid Work

• Generous Vacation Plan and extra bonuses during Vacation, Christmas, Easter and March.

• Annual Performance Bonus

• Bonuses for Special Family Events

• Transportation Allowance

• Exclusive Car Purchase Programs for team members.

• Meal Tickets

• Medical subscription

• Team Events & Social Gatherings to build connections and have fun.

• Bookster Subscription for access to books and resources.

• Fresh Fruits in the Office to keep you energized.

• Discounts on Gym Activities & Local Restaurants for healthy living and dining out.

• Mental Health Care Program because your well-being matters.

• Volunteering Opportunities to give back to the community.

• Modern workspace just steps away from the metro station.

Location: Bucharest

If you're ready to take on an exciting challenge and contribute to a great team, we'd love to hear from you!

Please note that we currently run background checks as part of our recruitment process pending a successful interview.