Job location: Bucharest, Work from Office, 16:00-01:00 (occasionally 15:00-00:00)

Join our Order to Cash team and support the collections process by monitoring outstanding receivables, engaging with customers, and helping ensure timely payments. You will contribute to maintaining healthy customer accounts while supporting business cash flow objectives.

• Contact customers to follow up on outstanding invoices and support debt recovery activities.

• Monitor customer portfolios and review aging reports to identify overdue balances.

• Investigate payment disputes and perform account reconciliations.

• Maintain accurate records by updating systems and preparing operational reports.

• Collaborate with Billing, Cash Application, and Dispute Management teams to resolve payment-related issues.

• English - B2 level

• High school diploma

• 0-3 years of experience in Collections, Accounts Receivable (AR), or Order to Cash (OTC) processes

• Ability to manage customer interactions regarding outstanding payments

• Knowledge of invoice follow-up, account reconciliation, and cash collection activities

• Good attention to detail and ability to work with reports and financial data

• Previous experience in a shared services or BPO environment

• Experience working with ERP systems

• Knowledge of Microsoft Excel for reporting and data analysis

• Private medical and dental coverage through Regina Maria.
• Flexible benefits package via Benefit Online, including vouchers, transportation, wellness, and cultural activities.
• 23 vacation days, with additional days awarded through our loyalty program.
• Additional private pension plan starting from the second month of employment.
• Access to extensive learning, training, and career development opportunities.
• Well-being support, including psychological counseling and premium wellness apps.
• Life insurance coverage for you and your loved ones.
• Flexible working hours, depending on project requirements.