Any person applying to this position should meet the following requirements:
▪ Undergraduate or Postgraduate qualifications in International Security, Intelligence, Risk, Geopolitics, other related disciplines, or equivalent professional experience.
▪ Formal qualifications in Business Continuity, Crisis Management, Security Risk Management, or other related fields.
▪ More than welcomed are experienced ex-military/ex-police professionals;
▪ Should be inquisitive about geopolitics, international relations, and world affairs;
▪ Should be an attentive, organised, and process-oriented person;
▪ Should be comfortable working in a fast-paced environment and have the ability to multi-task, as well as prioritise and coordinate missions under stress;
▪ Should be a strong team player with strong self-motivation;
▪ Should be well-spoken in English, with proven writing skills;
▪ Another foreign language is not mandatory but would be a distinctive advantage for any candidate. Arabic or French are preferred;
▪ Should have a strong customer-oriented attitude;
▪ Strong abilities in the use of MS Office or similar products.
▪ Availability to work in shifts and at office is required, as the C3i Centre is operating on a 24/7 basis.
Being a genuinely curious, methodical, rational, analytical, and logical individual.

Job Description

The Command-Control–Communication and Intelligence Centre (C3i) operators are core members of the Operations Department of NSSG. Working in a fast-paced 24/7 operations center, they are responsible for the maintenance of the flow of communication within the company and the establishment of a “common operating picture”. C3i Operators are responsible for maintaining a clear flow of communication between NSSG headquarters (Bucharest, Romania) and the teams deployed on risk management operations worldwide. In doing so, they need to be able to quickly collect, analyse, and act upon a large number of information to ensure the undertaking of the best course of action during a mission.

As NSSG’s core mission is to enable its clients to operate where others can’t, C3i Operators need to be able to distinguish between noise and relevant matters and to allocate their time and efforts to address any urgent crisis situation that may arise. Being a C3i Operator is a demanding but equally rewarding job, as it involves being entrusted with the responsibility over potentially critical situations. The C3i is, at the same time, the first responder during a crisis situation and the focal point of most routine activities, meaning that its members are required to maintain constant attention to details while being able to react fast in case of need.

The tasks of the C3i Operators include, but are not limited to:
▪ Actively monitor the multiple C3i systems and constantly be updated on the developments on the ground to detect potential threats that may affect any NSSG operation.
▪ Constantly monitor and be updated on the safety and security of the teams deployed in ongoing missions.
▪ 24/7/365 monitoring, identification and reporting on any events and security incidents that may impact the client's employees, assets, events, operations, reputation, and information.
▪ Monitoring of client Business Travelers and assets/offices using global tracking tools.
▪ Establish, maintain and adhere to GSOC SOPs.
▪ Make decisions about when to escalate an incident to the relevant stakeholders and when to trigger safe people accounting procedures following Client SOPs.
▪ Provide real-time support and guidance both in routine activities as well as in case of any emergency by ensuring the required flow of information between the concerned parties.
▪ Provide preliminary advice to NSSG clients in case of emergency.
▪ Interact with the clients’ corporate security teams during both routine and emergency situations.
▪ Compile daily reports related to NSSG domestic and overseas activities.
▪ Compile “situation reports” (SITREPs) following any event out of the ordinary in NSSG’s ongoing operations.
▪ Constantly update the NSSG team through advisories and other notifications based on the operational monitoring activities.
▪ Threat assessment and risk forecasting. The scope of analysis includes geopolitical, political, security, health, climate/weather, economic, regulatory and operational risks.
▪ Perform other related duties and special tasks as required.

Benefits

This position is accompanied by a competitive salary structure that reflects current market trends for similar roles

1. Raiffaisen private pension

2. Medlife Gold insurance

3. Paid day off on the employee's birthday

4. Christmas and Easter bonuses

5. 1st of June bonus (for employee’s kids)

6. 24 vacation days per year

7. Meal tickets of 45 Ron/working day

8. Employee training program

North Star Support Group is a boutique risk management company with over 20 years of experience providing a wide range of client-focused services at the international level.

We provide advisory and support services across the enterprise to assist businesses and organisations navigate safely and securely through challenging risk environments.

What differentiates us:

• Our people are our most important assets.

• We are passionate about what we do.

• All of our services are bespoke and flexible to meet our clients’ unique requirements.

• We operate where others cannot.

• We have local insights combined with international know-how.

• We have an ethical and personable approach to business.