Job location: Bucharest | Hybrid | Full-time | Monday–Friday, 09:00–18:00

Your mission:

• Manage and resolve customer requests received through the ticketing system.

• Review and validate customer documentation, ensuring accuracy and compliance with established requirements.

• Communicate with customers via email in French to request additional information or provide updates.

• Process insurance and banking-related cases while adhering to agreed SLAs and internal procedures.

• Escalate complex cases when necessary and adapt to process changes and new workflows.

Required Qualifications:

• French: B2 level | English: B2 level ;

• Minimum 6 months of professional experience ;

• Ability to follow and consistently apply detailed procedures ;

• Attention to detail and accuracy when handling documentation and customer information ;

• Analytical and problem-solving skills ;

• Ability to manage multiple request types and priorities simultaneously ;

• Good written communication skills and customer-oriented mindset ;

• Bachelor's Degree may be needed .

Preferred Qualifications:

• Experience in insurance, banking operations, customer service, or back-office processing environments

• Experience working with ticketing systems and SLA-driven processes

Employee Benefits – Be well, work well, live well

• Private medical and dental coverage through Regina Maria.

• Flexible benefits package via Benefit Online, including vouchers, transportation, wellness, and cultural activities.

• 23 vacation days, with additional days awarded through our loyalty program.

• Additional private pension plan starting from the second month of employment.

• Access to extensive learning, training, and career development opportunities.

• Well-being support, including psychological counseling and premium wellness apps.

• Life insurance coverage for you and your loved ones.

• Flexible working hours, depending on project requirements.

Discover the full range of Accenture benefits here: Employee Benefits at Accenture
Join an operations team supporting a leading banking organization, where you will manage insurance and banking-related customer requests, review documentation, and communicate with customers in French. The role combines operational processing, case analysis, and customer support while ensuring compliance with established procedures and SLAs.