Therefore, a successful candidate would have:

High school diploma (Bachelor's degree is considered an advantage).
Good analytical skills with attention to detail.
Strong communication and collaboration abilities.
Previous experience in a similar administrative, customer service, order processing, or back-office role.
Experience working with SAP is considered a strong advantage.
French and English language skills at a minimum B2 level, both written and spoken.
Ability to work in a structured environment and manage multiple tasks simultaneously.
Customer-oriented mindset with a proactive approach to problem-solving.
Entry-level candidates with less than 2 years of experience are welcome to apply, while candidates with 2-5 years of relevant experience will be considered at an expert level.

Career Levels:

Entry Level: Less than 2 years of relevant experience
Expert Level: 2-5 years of relevant experience

Main Responsibilities

Support the order management process by performing clearly defined tasks transferred from the realization center.
Verify order confirmations received from production plants and external suppliers.
Review and process customer confirmations in line with established procedures.
Support invoicing activities and ensure the accuracy of related data.
Maintain and update order information in SAP and other relevant systems.
Monitor order-related documentation and ensure compliance with internal processes.
Communicate effectively with internal stakeholders, suppliers, and customers regarding order status and documentation.
Identify and escalate discrepancies or issues in the order process when necessary.
Contribute to process efficiency by ensuring timely and accurate execution of assigned tasks.