This role focuses on customer service and support in the medical field, providing specific information on healthcare products and services. 

Responsibilities: 

• Managing all customer inquiries to a successful resolution;

• Providing product and disease state information covering both on and off label information within the guidelines of Standard Responses; 

• Providing world-class customer service and immediate resolution to inquiries at the point of customer contact; 

• Effectively and consistently communicating messages, timely product information and/or specific offers to physicians, health care staff and/or consumers via outbound tele-service; 

• Evaluating and escalating calls appropriately;

• Responding to non-phone customer inquiries (e.g., e-mail, fax);

• Complying with all industry regulations including adverse event and product quality processes; 

• Managing all assigned project work in a timely manner; 

• Maintaining up-to-date knowledge of product, medical, disease and industry information; 

• Obtaining pertinent customer information and record customer interactions in appropriate systems; 

• Communicating customer calls, issues, trends, programs, and solutions; 

• Interacting with team members to manage a broad number of products, medical and business issues and share best practices.  

Qualifications: 

• Excellent language skills (B2 upwards - Italian and English);

• Previous experience in a call center environment;  

• Experience providing medical information and customer service to healthcare professionals over the phone;  

• Demonstrated competency using information technology, computers and databases; 

• Excellent communication skills;

• Ability to multitask;

• Problem solving and decision-making skills; 

• Time management skills; 

• Interpersonal skills;

• Organizational skills; 

• Team-oriented.

Education: 

• University graduate + 3 years of training (university, apprenticeship, vocational training) or 2 + years into life science degree.

• 3 years of training in life science would be a plus.

What we offer:

• Attractive salary;

• Temporary contract (maternity leave replacement);

• Remote work model;

• Full-time Monday to Friday (without night shifts);

• Good opportunities to develop a professional career;

• Access to comprehensive learning, training, and development via our extensive Global learning platform.

• Opportunity to apply for external professional training and courses that can be co-financed by Conduent.

• Global Company, working in an international diverse and inclusive environment.

And our attractive extras for all our Associates:

• Private medical insurance coverage;

• Free access to the Bookster library;

• Meal tickets;

• Referral bonuses for new hires recommended by you.

Why Join Us?

• Innovative Work Environment: Be part of a team that values creativity and fosters an environment where your ideas can flourish.

• Career Growth Opportunities: We invest in our team's development, providing avenues for career progression and skill enhancement.

• Impactful Contributions: Your role is pivotal in shaping positive customer experiences and contributing to the success of our dynamic organization.

• Recognition as a Most Loved Workplace®: Conduent has been certified as a Most Loved Workplace® this year, citing respect, collaboration, and a positive vision for the future as key cultural drivers.

• Internal Talent Development: Through our management development programs, approximately 70% of our Team Leader positions have been filled from our own associate talent pool.