Your Profile

• Excellent speaking and writing skills in Italian and advanced proficiency in English

• Previous work experience in a customer service role, in a contact center is mandatory

• Good communication skills

• Graduate in any discipline / Under graduates

• Willingness to search for required information from customer with a strong focus on solving client’s requests

• Proficient in Microsoft Office, Outlook, Social Media

• Willingness to work in a contact center environment

• Willingness to work from office

Key Responsibilities

• Deliver exemplary customer service via phone calls / email / social media

• As part of the Contact Center team, you are going to answer inbound calls from passengers and handle queries about new airline bookings, changes to existing bookings and other aspects of airline travel like frequent flier program, baggage queries, flight information

We Offer

• Competitive salary package

• Performance Bonus

• Meal Tickets

• Private Medical Subscription

• Transportation reimbursement

• Thorough training enabling all team to perform effectively

• Coffee/ Tea/ Snacks at the office

• Multicultural team

• Career growth opportunities within an international developing team

Atain is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domains.

Established in 1998, with 100% focus on customer experience, Atain employs more than 13,500 customer experience and technology specialists providing services to 75 marquee customers globally.Atain’s global footprint includes 19 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA.

Currently Atain proudly serves 4 of the top 5 world’s biggest airlines, 15 leisure & hospitality leading players and 35 technology companies.