Sales HelpLine Officer

• University degree
• Knowledge of Microsoft applications (Excel, Word, Access)
• Able to identify key issues and establish priorities; well-organized person
• Ability to gather data, compile information and prepare reports
• Ability to focus on details
• Ability to verify the input data and correct the errors
• Advanced verbal and written communications skills
• Good command of English
• Team player
• Able to perform under pressure

• Handles incoming calls from internal and external Zapp sales forces
• Follows up sales forces pending questions and provide an appropriate answer/feedback in time
• Performs special number reservation
• Sustains informative actions organized through Help Line
• Registers sales forces calls into the informational system
• Monitors the quality of the sales forces, by reporting calls that fail to respect procedures

Zapp is a highly successful company recognized for its integrated wireless voice and data services and products. Attending to both corporate and residential customers communication needs, Zapp delivers qualitative, secure and innovative mobile services using the CDMA technology, focusing thus on next generation solutions.

With a talented workforce that recently made possible the offering of fixed telephony and is engaged at the moment in deploying a 3G network, it is now an exciting time to join our team!