Head - Development Centre

Graduate , preferably with MBA or any Professional Qualification in Management
Total Experience - Between 15-20 years in service industry with 3 to 5 yrs of relevant experience in the BPO / ITES / IT industry
Candidate should be able to manage the operations of an entire Development or Delivery center with 200+ employees

Focus on maximizing Customer Experience while optimizing costs.
Contribute to the development of short and long term strategic business goals for the center and over all for the organization.
Create appropriate servicing and retention strategies for customers
Ensure systems development integration with strategy with offshore delivery teams
Provide functional support and direction to the sales, presales and the delivery teams
Hold Account and P&L responsibility for the DC
Work out training matrix and identify training needs for teams
Actively involve in mentoring and recruiting senior hires for the center
Willingness to work 24/7 - needs to be comfortable with working in shifts
Strong interpersonal and influence Leadership skills
Ability to work and communicate with people across organizational units
Ability to think strategically and translate strategy into action plans
Strong analytical skills with an ability to solve the problem with a win-win negotiation approach
Ability to lead people on large, multi-functional efforts
Advanced knowledge of PC technology-DOS, applications and on-line tools
Expert knowledge of service procedures
Good Communication and presentation skills
Good interpersonal skills with excellent man-management capabilities.
Good analytical skills.
Aptitude for understanding technology
Independent decision making.
Demonstrated Customer services skills
Ability to coach and manage in a combined sales and servicing call center environment
Ability to lead people on large, multi-functional efforts
High level of maturity and capability to handles issues.
Global Working oppurtunity.Romanian and English Language skills is mandatory - Written and oral.

Wipro Technologies is the global technology services division of Wipro Limited, (NYSE:WIT), with a revenue of US $ 2.1 billion in combined IT businesses. For the last two decades, we have successfully served the technology needs of more than 425 customers from diverse industries and locations.

We are the World's first PCMM, SEI-CMM, CMMi Level 5 Software Services Company, and have a team of over 55,000+ committed people from different managerial and engineering backgrounds, spread across US, Europe, India and Japan.

We are amongst the top 10 players in the North American IT outsourcing market. We provide end-to-end solutions across industries through unique models and methodologies, to deliver time, cost, quality and full-service advantages. We are the chosen IT outsourcing partner for several Fortune 500 companies.