Physical Security Technician

• Ability to collaborate with all internal and external resources to ensure the highest levels of customer satisfaction are maintained.
• Document installation notes and job progress.
• Verifying technician check in and check out.
• Close out work orders and prepare for billing.
• Obtain vendor invoices in a timely manner.
• Meet metrics related to margin, start times, project deadlines and invoicing deadlines.
• Ability to function in a multi-project environment with changing priorities.
• Ability to calculate figures using methods above to determine operational amounts or needs.
• Ability to anticipate potential problems and proactively troubleshoot to resolve issues.
• Strong ability to define technical problems, collect data, establish facts, and draw valid conclusions.
• Understand new information or materials by studying and working with them.
• Identify ways to measure and improve system performance.
• Ability to effectively communicate, present information, and respond to managers, employees, customers, and vendors in an intelligent, clear, concise, professional, and grammatically correct manner.
• Ability to establish and retain customer confidence.

• 1-2 years’ experience in a project or service environment.
• Multi-task in a fast-paced environment and can think outside of the box.
• Client or customer facing interactions in a business-to-business environment.
• Foundational knowledge in IT network infrastructure and systems.

• Collaboration with facilities management and contractors.
• Knowledge in access control and/or video surveillance systems.

• This position is hybrid: 3 days of work from the office (in Cluj-Napoca) and 2 days of remote work.
• Full Time position working 40 hours per week.

• Collaborate with assigned customer stakeholders including but not limited to IT engineers, local points of contact, facility management representatives, 3rd party contracted labor teams, and project management.
• Collaborate with internal engineers, project management, and technicians to determine scope of works, bills of materials, and pricing proposals.
• Coordinate the implementation of project and process management methodology, standards, and tools to drive and facilitate successful project delivery.
• Respond quickly and accurately to incoming customer communication in the form of generated incidents, emails, and phone calls.
• Generate and review KPI reporting for internal and external review and action.
• Participate in weekly, monthly, quarterly, and/or annual customer business reviews.
• Provide support for toolsets such as report generation, end user maintenace, and troubleshooting.
• Print and distribute access control badges per customer requirements.
• Participate in project kick-off meetings to ensure proper initiation of a given project. Act as initial point of escalation for all issues that require further investigation.
• Contribute to accurate monthly forecasting report to aid in resource and revenue projections.
• taken to keep projects on time and budget.
• Accurately estimate costs and revenue for the life cycle of Projects and/or Programs according to our company goals and standards
• Maintain accurate and detailed information on Projects and/or Programs pertaining to: Job progress, photograph files, daily tracking reports, and job costing and communicate regularly with assigned stakeholders.
• Manage Project Information/Data via company-issued toolsets and systems, while keeping stakeholders informed of Project status. This can include customer-specific internal systems that were included as part of the project bid.
• Develop strong partnerships across the organization to ensure project collaboration and success.
• Build and maintain trusted relationships with customers and stakeholders.
• Understand the scope work requested by customers and then schedule field technicians for assigned work.
• Gather deliverables.
• Document installation notes and job progress.
• Verifying technician check in and check out.
• Close out work orders and prepare for billing.
• Obtain vendor invoices in a timely manner.
• Meet metrics related to margin, start times, project deadlines and invoicing deadlines.
• Work with customer’s internal software system as applicable.
• Attend and contribute to regular Operations meetings.

Be more than just an employee! Join New Era’s growing team and experience a corporate culture that promotes personal and professional development. We are looking for team members to contribute to and deliver our mission to “securely connect people, places, and information in a rapidly changing digital world.” Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications.

New Era Technology is a global IT integrator with 2,500+ employees delivering Collaboration, Cloud, Data Networking, Security, Large Venue, and Corporate AV and Managed Service Solutions to more than 7,500 customers.