Order to Cash Senior with Dutch- Remote Romania
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Candidatul Ideal
Minimum Qualifications / Skills
· B.Com Graduation (MBA – Finance preferred)
· Relevant experience in Order to Cash
Preferred Qualifications/ Skills
· Very Good Written and Verbal Communication skills
· Proficient in MS Office applications, especially in MS excel.
Descrierea jobului
We are looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated)
SAP knowledge and experience in generating reports from SAP would be an added advantage.
Responsibilities
In this role, you will be responsible for all the activities related to O2C domain.
· Experience in B2B collection is preferred
· Manage the OTC collections portfolio and maintain strong customer relationship.
· Collection on past due invoices & invalid deductions on allocated portfolios via email, phone calls etc.
· Sending reminder and follow up as per client aligned collection strategy.
· Actively call customers for open invoices, taking ownership of complete portfolio and highlight issue and challenges via agreed escalation matrix.
· Research any full open invoices which customers have disputed, facilitate dispute details shared by customer to billing & dispute team to help them resolve the dispute.
· Extract invoice level details from customer portal and other available sources to capture invoice level details.
· Analysis customer behavior and trend to manage portfolio well and to seek required support.
· Candidate would be responsible to manage high volumes accounts per month.
· Maintain all relevant systems and tables with valid information.
· Support team priorities and initiatives and effectively manage workload.
· Assist in SOP (Standard Operating Procedures) creation and updating.
· Deliver the required data for audit purposes.
· Making the accounting process controls established through the internal policies.
· Ensure Key Metric’s are met, and service is delivered to end users as expected.
· Daily usage of client’s tools for the assigned activities
What can we offer?
• Attractive Salary
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
Descrierea companiei
We are Genpact.
Genpact (NYSE: G) is a global professional services firm delivering the outcomes that transform our clients' businesses and shape their future. We're guided by our real-world experience redesigning and running thousands of processes for hundreds of global companies. Our clients – including many in the Global Fortune 500 – partner with us for our unique ability to combine deep industry and functional expertise, leading talent, and proven methodologies to drive collaborative innovation that turns insights into action and delivers outcomes at scale. We create lasting competitive advantages for our clients and their customers, running digitally enabled operations and applying our Data-Tech-AI services to design, build, and transform their businesses. And we do it all with purpose. From New York to New Delhi and more than 30 countries in between, our 115,000+ team is passionate in its relentless pursuit of a world that works better for people. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook.
Genpact in Romania
With more than 4,000 employees in our Bucharest, Cluj-Napoca, and Iasi offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes eight domains: Finance and Accounting, Order Management, Procurement and Supply Chain, Sales Operations, IT Services, Customer Services, SOX Compliance, and Trust and Safety.
On May 11, 2023, Genpact was awarded as the “New Entrant of the Year” at the PIN Awards Gala in Iasi, an award that celebrates its rapid growth and new presence in the region. On May 24, Genpact was announced as the winner of the Top Digital Transformation Services Provider award at the Romanian Business Services Forum & Awards 2023!
On June 15, our team received multiple awards at the ABSL Gala in Romania. We are honored to have won the prestigious Business Leader in Customer Experience award for our Mystery Case Study, a solution that allows our clients to stand out in a competitive marketplace and forge enduring connections with their customers. Additionally, we secured 2nd place for Business Leader in Business Excellence and 3rd place for Business Leader in Talent Development.
Genpact Romania was recognized as the third most desired employer in BPO and shared services by Catalyst Solutions in 2022 and was also awarded by HR Club as the winner of the Human Resources Strategy category during the Gala of Awards for Excellence in Human Resources in Romania in March 2022.
A constantly growing company
Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iasi, or through our work from anywhere model. We offer our workforce a flexible work-life balance and enable them to work from the office, at home, or just about anywhere. Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Support, IT Support, Procurement, Order Management, Ad Moderation and Content Moderation.
Why Genpact?
We’re committed to the relentless pursuit of a world that works better for people. Our entrepreneurial, inclusive culture gives our people the freedom and autonomy to experiment fearlessly, seize opportunities, and push boundaries to turn visions into realities by combining deep domain expertise with diverse perspectives. We’re looking for thinkers and do-ers. People with a natural curiosity, a hunger to keep learning and keep growing.
We offer our workforce flexible work-life balance and a work-from-anywhere model. We empower our employees to upskill themselves for their current roles and their future career aspirations with Genome, our industry-leading internal learning platform. We also leverage our talent transformation initiative, TalentMatch, to match individual skills and job aspirations with existing and future job opportunities within the company.
Work from the office, home, or just about anywhere
We’ve reimagined and redesigned our business model into a hybrid one that allows our employees to work from anywhere within the geographies we operate in while we make use of our offices as spaces for social interaction and collaboration.
In Bucharest, our office is located in the Hermes Business Park, a mere 300 m from the Pipera subway station. The entire building has been designed to keep our people engaged and efficient, with cozy lounges and social areas spread throughout, including 6 state-of-the-art relaxation rooms, 400 parking places, bicycle parking with showers and a kindergarten.
In Cluj, the Genpact office is located in the Riviera Business Center One, and has 4 floors, 4 cafeterias, and 2 relaxation rooms.
Interested? Find out more at genpact.com/careers