Technical Engineer - Active Directory - Domains

For the Technical Support Centre Romania, Microsoft is hiring Technical Engineer - Active Directory - Domains, located in Bucharest. The centre will provide advanced technical services and support for Microsoft’s customers across Europe.

REQUIREMENTS:

The ideal candidate will be required to have a Technical Degree or adequate practical background (2-5 years) on the following Technologies:
- Strong knowledge of Microsoft Active Directory (Forest, Domains, AD Partitions, FSMO roles, DC/GC specifics, Sites, AD replication, ADAM, AD Backup/Restore, Group Policy, AD security etc) and file replication mechanism (NTFRS/sysvol replication, DFSr).
- Good understanding of the network and authentication protocols (SMB/CIFS, DNS, RPC, LDAP, Kerberos, NTLM, etc).
- Good understanding of security principles (User profiles, authentication, authorization, PKI: EFS/SmartCard/Certificates…)
- Customer focus and Service oriented attitude
- Strong team player
- Analytical Problem Solving skills
- Troubleshooting skills
- Strong knowledge of the following languages, verbal and written:
• German or French as a second language
• English

JOB PROFILE:
• Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers;
• Provide solutions to complex problems that satisfy our French/German speaking customer base. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support;
• Build customer and partner loyalty through customer orientation, responsiveness and accountability;
• Work in an international environment and collaborate with your team to provide high-level support;

JOB HIGHLIGHTS & BENEFITS:
• Work in a state-of-the art technology environment and have access to the best technology resources
• Work with two top of the line PCs (Laptop & Desktop) and a Windows mobile phone
• Use Global Lab facilities with over 5000 servers with multi-terabyte capacity to help solve customers incidents
• Take part in extensive training and career development programs, including classroom training, mentoring, shadowing, on-the-job learning and remote learning
• Train in rooms with the latest audiovisual learning aids
• Benefit from:
- Insurance and medical programs
- Employee Stock Purchase Plan
- Bonus in addition to annual salary
- Employee software discounts
- Lunch vouchers

Working at Microsoft is an opportunity of a lifetime!

The Bucharest Global Technical Support Centre offers many opportunities for specialization and advancement – our professionals receive world-class training in order to stay on top of emerging technologies. Team members can pursue training in new products to expand their skills and plan the advancement of their careers.

Microsoft support facilities are equipped with high speed IT infrastructure which supports our operations seamlessly across international boundaries and enables collaboration with engineers across Europe and the world.

Our Values :
As a company, and as individuals, we value integrity, honesty, openness, personal excellence, constructive self-criticism, continual self-improvement, and mutual respect. We are committed to our customers and partners and have a passion for technology. We take on big challenges, and pride ourselves on seeing them through. We hold ourselves accountable to our customers, shareholders, partners, and employees by honouring our commitments, providing results, and striving for the highest quality.