L2 Product Support Engineer @MMC Tech

• Proficiency in spoken and written Romanian and English languages.
• Previous experience in a support role.
• Minimum experience with T-SQL programming language.
• Ability to work independently and as part of a team in a fast-paced, global environment with ambiguity.
• Strong prioritization skills to effectively manage tasks, both individually and as a team, while meeting objectives on schedule and maintaining high quality.
• Excellent problem-solving skills and the ability to collaborate effectively within a team.
• A curious mindset towards new technologies and a willingness to explore and implement them.

• The Level 2 Product Support Engineer is responsible for triaging tickets, providing technical assistance and resolving complex issues for MMC global applications.
• This position necessitates close collaboration with clients and cross-functional teams to ensure prompt and efficient issue resolution, while prioritizing customer satisfaction.
• Additionally, the Level 2 Product Support Engineer actively contributes to knowledge sharing, documentation, and continuous improvement efforts aimed at enhancing the overall support process.
• Ultimately, the Level 2 Support team plays a vital role in ensuring seamless operations and delivering outstanding technical support to clients.

• An opportunity to work in a fast-growing, innovative company with lots of room for progression and career growth;
• A fail-friendly environment that encourages learning and initiative;
• A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary);
• 30+ days off (25 legal days off, 1 extra day off on your birthday, public holiday replacement days, extra buy/sell from your benefits budget);
• Performance Bonus scheme
• Matching charity contributions, charity days off, and the Pay it Forward charity challenge;
• Core benefits - Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance;
• We champion flexible working, and our mission is to help you find YOUR work-life balance, whether that's standard working, flex-time working or working from home.

As a company we are committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. Our teams will jointly identify at least one “anchor day” per week on which the full team will be together in person. This unwavering policy is carefully crafted to enhance team unity, inspire creativity, and foster meaningful interactions between our colleagues, to help build our culture and local communities.

Founded over 20 years ago, Darwin's main ambition was to change the world of benefits. Fast forward to the present day and it is leading the way as a cornerstone benefits technology product in the Marsh McLennan, (MMC), Tech portfolio. MMC are now building out their EMEA Technology Hub in Cluj, Romania.

MMC is a global professional services firm, headquartered in New York City with businesses in insurance brokerage, risk management, reinsurance services, talent management, investment advisory, and management consulting. It comprises the businesses of Marsh, Mercer, Guy Carpenter, JLT, Oliver Wyman and Darwin.

The regional hub will contain teams of Application Developers, Business Analysts, Project/Program Managers and other technology roles that require time zone overlap with clients in EMEA. As a regional hub we are equipped to scale our vast technical expertise through a variety of outputs, while helping to unleash our potential as one company, to effectively meet today's emerging challenges through the brilliant technology we build and deliver together.

#MMCTECH2024