IT Support Specialist

For our project we are looking for candidates with good customer orientation, IT software and hardware troubleshooting skills and a positive attitude that will join our existing IT Support Department.

Education/Experience:
- Bachelor’s degree in IT or experience in IT field
- Technical support or customer service experience is an advantage
- Technical proficiency of Microsoft Windows operating systems
- Preferred experience with TCP/IP Networking
- Good written and spoken English

Skills/Abilities:
- Strong interpersonal communication skills required.
- Ability to effectively communicate in a professional manner
- Pleasant and professional phone etiquette
- Organizational skills and ability to effectively prioritize work to meet the established SLA
- Ability to work with minimal supervision and ability to handle non-standard events

Troubleshooting users’ IT equipment and software over the phone or by email and with remote control technologies.
Create and assign tickets severity, properly prioritize work activities accordingly and collaborate with other on site support resources/companies to resolve IT issues.
Accurate documentation of all the above activities.
The work program is hybrid (office and from home) and is structured by shifts from 5:30 to 14:30 and from 14:00 to 23:00, Monday to Sunday except 1st of January and 25th of December (8 hours + 1 hour break) and you will work in a professional environment along with a great IT team.
The base salary depends on the level of knowledge and may vary between 400 and 800 euro/month plus the legal extra payment for working in weekends or national holidays.

Expert Software SRL was born in 2003 as an IT&C company and since then we’ve been offering software on demand, consulting services and IT solutions mainly for the retail industry. The IT solutions that we develop and implement allow our customers to build and sustain a competitive advantage by optimizing costs, managing information, automating business processes and simplifying critical and daily decision making.
Our main goal is to maintain the highest level of quality in all our projects and the proof of our success are the long term relationships with clients such as Auchan Romania, Metro Cash&Carry Romania, Metro Moldova, Profi Rom Food, Romania Hypermarche (Cora) and real,- Hyper Magazine.
In the last 4 years we have provided IT Help Desk Sourcing on site, remote, on call, on demand for Romanian companies activating in different industries, but also for retail chains.