GERMAN-speaking Technical Support Specialist

• Fluent in German and English
• Knowledge of standard Microsoft Windows Applications and Operating systems (Windows ME, 2000, XP, Vista, Seven)
• Extensive knowledge of MS-Office Applications
• Knowledge and understanding of PC hardware components
• Results-oriented attitude and ability to work under pressure
• Experience in dealing with customers is an advantage
• Excellent communication and analytical skills
• Strong organizational and problem-solving skills
• Ability to work part of a team as well as independently

• Offers support for German/English speaking customers
• Assists customers by diagnosing problems and providing resolutions for technical and service issues
• Active guidance and online maintenance for the customers on the phone
• Focuses on delivering a positive customer experience according to Dell standards
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts
• Prioritizes work based on time and complexity requirements
• Documents problems in the support solution database for diagnostics and solution implementation

For more than 25 years, Dell has provided technology solutions to customers that improves their productivity, enhances their lives and meets their distinct needs. Headquartered in Round Rock, Texas, Dell has framed its business around the customers it serves, from the world’s largest and most demanding businesses and public sector organizations, to small and medium businesses, to consumers worldwide. Recognized for its ability to provide customers personalized, built-to-order technology through direct, online and retail channels, nearly 80 percent of Dell’s $54 billion in revenue is driven by enterprise products, services and solutions it delivers to businesses and organizations. Dell’s 101,000 employees worldwide are deeply committed to corporate responsibility. The company ranks among Working Mother Magazine’s 100 Best Companies and ranked second among Newsweek’s Greenest Big Companies in America.

At Dell, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, Dell focuses on pivotal standards that drive future technology innovation. Each year, Dell honors the outstanding inventors among its employees.