French Customer Support Manager

Admiral Markets Cyprus Ltd Nicosia Sucursala Bucuresti

1 poziție

Candidatul Ideal

Proven work experience as an Account Manager, Customer Support Manager, Technical Customer Support, Key Account Manager, or any other customer-facing relevant roles, with French clients
Proven ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Solid experience with CRM software (e.g. Salesforce, Sugar CRM, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills
BA/BS degree in Economics, Business Administration, Engineering, Sales or any other relevant fields
English language B2 and higher
French language C1-C2 or native

Descrierea jobului

Serve as the point of contact for French speaking customers in the company's portfolio
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements
Develop trusted advisor relationships
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports
Collaborate with the sales team to identify and grow opportunities within the designated territory
Assist with challenging client requests or issue escalations as needed

Most of your daily activities as a Customer Support Manager will be:

Client support (Phone, Chat, Email).
Checking website content.
Content translations.
Control the pending applications.
Request documents from the clients.
Resolve clients trading-related requests.
Resolve tasks from the Compliance and Dealing departments.

You must be willing to work following French working hours

The position is fully remote for the colleagues living in the country and hybrid for our team in Bucharest

Descrierea companiei

Who we are

Admirals is one of the world's leading European FinTech companies. When we started our business 20 years ago in Estonia, we were among the first online trading providers, while today we have evolved into a global financial hub, making personal finance transparent and accessible to everyone and everywhere. We are constantly expanding and diversifying our product offerings, and we are known as the quality market leader throughout the years. Today, Admirals consists of a team of over 500 professionals located in 18 offices worldwide, making us a truly global organization.

Admirals (Admiral Markets, before rebranding in 2021), a company with a global presence, has been a trustworthy and reliable global provider of investment services, since 2001. For more than two decades, we have been recognized as one of the leading capital market firms globally.

The company is the biggest Estonian capital markets brokerage firm, and one of the biggest brokers in Europe, with a local presence in Romania (a Branch in Bucharest) for more than 10 years.

Admirals offers its clients the opportunity to trade and invest in thousands of trading instruments, including Stocks and ETFs, currency pairs, CFDs on indices, commodities, bonds and cryptocurrencies.

We also offer Fractionary shares – clients can invest in fractions of their favorite stocks! Admirals is a Straight Through Processing (STP) provider, meaning an ultra-fast market execution experience. Active traders choose us for our competitive spreads and commissions. We make every effort to keep our trading costs affordable, while providing value with seamless transaction management, using the most sophisticated trading and investing software available on the market.

More than a broker, Admirals is a financial hub, offering a wide range of products and services which make personal finance transparent and accessible.

Why you should become an Admiral

Equality and professional development - as an employer, Admirals believes in a balanced approach towards employee rights and gender equality. We care about your success and development and offer numerous training programs and benefits to enhance your skills and advance your careers.
Global support to the team - our experience in numerous geographical regions enables us to nurture you with progressive policies that respect the value of individual and group cultures. We aim to provide an efficient infrastructure and responsive organization to support you in your daily work-related challenges.

Our values - we value creativity, innovation, and the power of teamwork that we all bring to the table.

We look forward to building our future together, as Admirals!

Publicat 3 Mai 2024 Reactualizat 17 Mai 2024 Expiră 2 Iun. 2024