FRENCH CUSTOMER SUPPORT ANALYST (REMOTE)

Do you love being around people and making them happy? If you’re also a good listener and a bit of a problem solver with great communication skills, then you’ll love being on thе front line of making thе magic happen!

We’re looking for client-oriented candidates who are near-native FRENCH speakers (B2-C1 level) who can also speak English for a level of B2 to join our Elite Customer Support team for our biggest projects!

If you have a passion for fashion, are great with people and want to gain experience with a great brand this could be thе role for you.

You will provide first-class service for a renowned group that sells its own brand of fashion clothing to a young audienceyears old) in over 100 countries, with over 10 million followers on social and fans all over the world.
We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative, we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

#theAteam are a talented bunch of customer engagement experts, united by our hard-working, fun-loving culture and passion for quality.

There‘s a huge focus on career development and recognition at Ascensos. We‘re proud of our team and are always looking for new colleagues with similar talent and enthusiasm to deliver really great customer service. If that sounds like you and you are interested in joining us, reach out and you could be one of the elites that make #theAteam thе best!

Experience in front-office communication channels (calls, e-mails, social-media and chats).

Advanced level of French and English, both spoken and written.

Strong interpersonal and communication skills.

Excellent customer focus (both verbal and written).

Great team spirit but thе ability to also be independent, like every superhero should.

Problem-solving oriented, desire to investigate and multi-tasking skills with highest attention to detail.

Ability to work under pressure.

Ability to work in fast-paced environments.

Be flexible and adaptable to new situations.

Solving client's requests via calls/ e-mail/ chat/ social media in a very friendly way

Providing solutions regarding after-sales, order and delivery issues

Ensuring all communication is handled professionally and promptly but with a human touch

Demonstrating strong product knowledge to ensure all customers queries are answered making them promoters of the brand

Building a special connection with customers and providing exceptional service

The work schedule: from Monday to Sunday between 10:00 and 23:00: 10:00-19:00/11:00-20:00/12:00-21:00/14:00-23:00.

The first day will be at the office, this will be the Friday before the start date. After that the training will be remote.

Training: 7 working days (paid)

Start date: 20.05.2024

Salary: 5000 RON NET +meal tickets 35 RON/day