Customer Support Representative Italian and English hybrid

Languages: Fluent in Italian, English and Romanian

Location: Work from our office or remotely in a hybrid mode

Requirements:
– Proficiency in Italian, English, and Romanian (both written and spoken). All three languages are required.
– Strong communication and problem-solving abilities.
– Previous customer support experience is advantageous.
– Customer-oriented mindset.
– Ability to work in a fast-paced environment and handle multiple tasks.
– Availability to work on weekends/ day shifts/ night shifts.

Responsibilities:
– Respond promptly and professionally to customer inquiries via email, phone and chat.
– Resolve customer issues and concerns effectively to ensure their satisfaction and a positive experience.
– Collaborate with our team to tackle complex problems and find effective solutions.
–Keep accurate records of customer interactions and provide feedback for continuous improvement.

Benefits:
– Competitive salary and benefits package.
– Opportunity to work in a dynamic and collaborative team.
– Long-term employment stability.
– Private medical insurance coverage.
– Continuous training and professional development opportunities.
– Make a difference by providing outstanding support to our valued customers.

If you are a proactive team player with excellent language skills and a passion for helping customers, we want to hear from you! Join us in creating positive customer experiences.
Apply now by sending your resume to jobs@fspglobal.com or reach out to us for more information.