Customer Service Representative

If you are a professional looking for an opportunity to grow and develop your abilities within a dynamic business, Emerson ︁︀​︂︃︃​︈︃​︀has an appealing role for you!

As a Customer Service Representative, you will hold a key role in processing customer orders received within our system, ensuring these orders undergo accurate verification as well as partnering with diverse customers, ranging from internal stakeholders in different sectors to manufacturing units and customers.

If this sounds like an interesting job for you, we welcome your application!

In This Role, Your Responsibilities Will Be:
* Identify, prepare and process the ordered products in the system;
* Connect with internal departments in order to ensure the smoothness of the process, along with keeping in contact with the clients regarding their order status and additional information, ensure the client’s needs are being met;
* Understand the importance and the possible impact on safety for the products built in the factory and ensure through the activities carried out in the department that all the criteria documented in the related work instructions are respected, with the aim of maintaining the quality and safety of the products intended for industrial, various administration tasks related to customer files.
* Actively participate in departmental meetings; come with suggestions for improvement.

Who You Are:

You build the customer relationships. You adjust communication content and style to meet the needs of diverse collaborators. You focus on creating an effective collaborative style. You stay aligned with your goals and stay productive.

For This Role, You Will Need:
* Experience in a Customer Service or similar customer facing roles.
* English language proficiency (read/written/spoken).
* Good mastering of PC, Microsoft Office tools (Outlook, Word, Excel, PowerPoint).
* Good organizing, scheduling and communication skills.

Preferred Qualifications that Set You Apart:
* Knowledge of SAP, Oracle or similar ERP systems.
* Experience working in a matrix organization.

Our Offer to You

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding.

Depending on location, our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!