Customer Service Representative

247 Airport Transfer, a fast-growing minicab company, is hiring operators:

PROFILE OF THE CANDIDATE
The successful candidate is a self-confident good English speaker, with high adaptability and meticulosity, structured and organized with a keen eye on details and pleasant to talk to especially over the phone.

Must have requirements:
EXPERIENCE: previous experience in customer service and/or taxi industry
SKILLS:

• medium spoken and written English
• attention to detail
• proficiency in MS Office
• good digital skills (including typing with accuracy
• able to prioritize tasks and work well under pressure
• excellent time management skills
• able to self-organise

ATTITUDES: persuasive, organized, adaptable under stress, reliable, flexible, solution oriented

Nice to have requirements:
EXPERIENCE: other experiences in working with customers and/or in taxi industry
SKILLS: customer service communication techniques
ATTITUDES: patient, friendly, inquisitive, driven to learn
OTHER:

• Willing to work 5 days/week in morning and afternoon shifts, as well as some weekends and bank holidays
• Location: Iași office

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ABOUT THE JOB
The duties will include:

• Operating into an online data dispatch system : answering the phone, introducing a booking into the system, verifying that all the details are well written, making sure that all the details are understood by the client, calculating the price for that booking using the company policy
• Maintaining a good communication relationship with the clients on the phone
• Answering phones and inputting information into an online data dispatch system
• Inputting journey details from E-mail bookings into an online data dispatch system
• Operating the booking system effectively
• Dealing with customers queries: by email, phone, live chat
• Answer phone calls, and make calls to ask or give additional information
• Answer and resolve the emails received on the shift.
• Introduce the bookings received on the shift, by email, chat, or phone in the system.
• Resolve the requests received on live chat on the shift
• Communicate with other departments to inform them about all the amendments concerning bookings.

SALARY
The salary will be negotiated depending on experience.

ABOUT 247 AIRPORT TRANSFER
The Vision of 247 Airport Transfer is to grow and become one of the top minicab companies in London in the next 5 years. For that we are constantly trying to expand our horizons and increase the quality of the services we provide. To achieve this, we established long term principles regarding the following:

• People: be the best workplace, where people feel confident, inspired and have equal opportunities.
• Service portfolio: offer the best services and anticipate the market’s needs.
• Quality: make our customers a priority by constantly improving the quality of the services we provide.
• Partners: creating long term partnerships that will provide value to its stakeholders
• Reputation: be a trustworthy company in the eyes of our customers, market and all partners.
• Profit: maximize our long-term revenue while taking care that our overall responsibilities are fulfilled.
• Sustainability: providing the best financial results while incorporating environmental obligations into our day-to-day decisions.