Customer Advisor - Dutch language

5 poziții

Candidatul Ideal

Warm, polite, outgoing? Good Dutch speaking and writing skills? Raise your hand if that is YOU! We are looking for people hungry to learn new things and want to support our clients, but most importantly, want to provide world-class customer service!

What we expect from you:

High school diploma or higher
Excellent knowledge of the Dutch language, good speaking and writing skills
Advanced knowledge of the English language
Strong computer literacy
Excellent communication and problem-solving skills
Good organizational skills
Accuracy in data entry
The ability to proper business communicate with colleagues
Channel: phone (outbound) for reactivations of customers (with target included)

Descrierea jobului

The purpose of the Customer Advisor is to understand the needs of our customers and provide quality interactions. Your main ︁︀︂︃︃︁︂︇︁︂︈duties will be:

Conducting oral communication with customers, obligatorily adhering to pre-defined rules and procedures with the client
Informing and advising customers on service characteristics, as well as answering customer questions
Providing feedback to the customer
Monitoring of the SLA
Providing timely and quality reporting on the activities and work processes
Providing support for continuous improvement of the process

What you will get from us:

Attractive monthly salary + performance bonus + other bonuses + meal vouchers + health insurance (Signal Iduna) + dental benefits (Life Dental Spa)
Work from the office in Bucharest (Sema Parc) & hybrid
Flexible working hours: Mon-Fri 9-20
Opportunity to develop skills through paid training (1 week)

There is no need for previous experience, as long as you are ready to learn and have fun during that process!

If you want to give yourself a try in this interesting new role, apply and join us!

Descrierea companiei

M Plus is a multinational BPO company with over 14,000 employees worldwide. The Romanian company was founded in September 2022 and has a great growth potential.

https://mplusgroup.eu/

Publicat 14 Mai 2024 Reactualizat 14 Mai 2024 Expiră 13 Iun. 2024