Consultant relatii clienti FULL TIME

5 poziții

Candidatul Ideal

Wanted: One amazing human being; Strong in making magic happen; generous in spirit, daring and unafraid.

Do you love being around people and making them happy? Are you a good listener, a bit of a problem solver with great communication skills?

Then, this job is for you!

Every day brings new challenges and excitement, and every customer interaction gives you the opportunity to do what you do best: find solutions and provide exceptional customer service.

Cerinte:

Nivel nativ al limbii romane
Nivel mediu al limbii engleze
Abilitati bune de comunicare si relationare
Orientare spre rezolvarea tuturor situatiilor intalnite
Abilitatea de a lucra bine în echipa, precum si pe cont propriu
Cunostinte IT de baza, inclusiv utilizarea mai multor sisteme de operare

Descrierea jobului

Descrierea postului:

Rezolvarea solicitarilor clientilor prin e-mail, chat si apeluri
Contactarea clientilor si promovarea produselor companiei
Asigurarea ca toata ︁︀︂︃︃︈︃︀comunicarea este gestionata profesional și prompt si cu o nota umana
Demonstrarea unor cunoștințe solide de produs pentru a ne asigura ca toate intrebarile clientilor primesc raspuns, facandu-i promotori ai companiei
Construirea unei conexiuni calitative cu clientii și furnizarea de servicii exceptionale

Pachetul salarial:

Salariu fix
Bonusuri, in functie de performanta
Tichete de masa
Asigurare medicala privata in reteaua Regina Maria
Buget lunar pentru Beneficii Flexibile
Programul de lucru: in ture, 5 zile pe saptamana, luni-vineri, in intervalul 8:00 – 21:00, sambata – 8:00 -17:00

Descrierea companiei

Konecta is a leading innovative global service provider in customer management business process outsourcing, with 130,000 passionate employees working in 30 languages across 4 continents and 24 countries.

Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies.

Headquartered in Madrid, Konecta delivers global revenues of approximately €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.

Konecta Global Clients Division in Romania is the premium and flagship multilingual hub that the company opened in March 2020, in Bucharest, in The Light One Office Building (Politehnicii area).

Publicat 17 Mai 2024 Reactualizat 3 Iun. 2024 Expiră 16 Iun. 2024