Client Success Manager - with French

• 2+ years within a SAAS (Software as a Service organization) organization.
• Extensive knowledge and experience in client services processes.
• Strong program and project management skills.
• Excellent written and verbal communication skills required.
• Ability to communicate authoritatively about technical product offerings.
• Strong proficiency in query writing and Boolean search strings is advantageous.
• Fluent written and oral English is essential, proficiency in French languages.

• Conduct discovery of client needs through presales and post-sales discussions.
• Serve as point of contact between Client and Support/R&D for all escalations.
• Configure the client dashboard setup including query writing, report framework, and data manipulation.
• Participate in research and discovery activities, including keyword research, general client discovery, vertical research, synonym and spam research, and other type of special research projects.
• Monitor ongoing performance against key metrics to make recommendations to clients on reporting.
• Generate insights from social data, spotting trends and opportunities. Produce reports measuring the performance.
• Ensure smooth account transition from pre-sales to post-sales phases, including coordination of kickoff meetings and monthly debriefs with clients.
• Work with clients to define ongoing enhancements and adjustments to meet their business needs.

• Flexible working
• Flexible Benefits platform
• Employee Assistance Program
• Friendly working environment
• Career path
• Online learning platform
• Rewarding program
• Internal events
• Referral & Seniority bonus
• Additional Vacation days.

Ipsos Interactive Services is a part of Ipsos group, global market and public opinion research company which delivers information and analysis that makes our complex world easier and faster to navigate, and inspires our clients to make smarter decisions. Since 2000, Ipsos Interactive Services is a fully global company with regional hubs, satellites and local footprint all over in Ipsos group. Recently, the company has over 2,000 passionate online and mobile experts worldwide, from whom 1000+ only in Romania HUB (Bucharest, Brasov & Iasi). Our company's mission is to deliver industry leading research on a wide range of international projects for the Ipsos researchers and Ipsos end clients, everywhere, using the most complete range of techniques possible Online-Mobile and Offline at the highest levels of quality, security, speed and cost efficiency. Joining Ipsos offers you the opportunity to become part of an innovative, international Group that leads its markets. Ipsos has a strong presence in 90 countries, 18.000 employees and more than 5000 clients worldwide. A passionately company with curious experts that not only provide the most precise measurement, but shape it to provide True Understanding of Society, Markets and People. To do this we use the best of science, technology and know-how and apply the principles of security, simplicity, speed & substance to everything we do. So that our clients can act faster, smarter and bolder.

So what’s in it for you, as an IIS employee? Learning Opportunities, Flexible Benefits, Personalized Career Path, Rewarding Program, Fun & Wellness Events, and much more.

We empower you to make a difference. Be sure, go further, act smarter!