IT Helpdesk officer level I for Iasi, Cluj or Brasov |
| Compania: Client eJobs |
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| Expirat la: 11.11.2006 |
| Actualizat la: 16.10.2006 |
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| Compania: |
Client eJobs |
| Departament: |
Customer, Client Service, IT, IT Hardware, IT Software, Internet, eCommerce, New Media, Telecomunicatii |
| Orasul: |
Brasov, Cluj-Napoca, Iasi
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| Tip Job: |
Full time |
| Posturi disponibile: |
1 |
| Status: |
Inactiv |
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| Nivel cariera: |
Student,Entry-Level/Primii 3 Ani Exp |
| Limbi Straine: |
daneza, engleza, finlandeza, franceza, germana, italiana, maghiara, norvegiana, olandeza, portugheza, spaniola, suedeza, |
| Oferta: |
nespecificat |
| Permis conducere: |
nespecificat |
| Data introducerii: |
11.10.2006 |
| Data limita: |
11.11.2006 |
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| CANDIDATUL IDEAL:
·Good PC skills
·Problem solving skills
·Highly customer oriented behaviour and way of working
·Patience, empathy, diligency, preciseness
·Responsible, mature and very punctual person
·Very good knowledge of other European language than English.
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RESPONSABILITATI / BENEFICII:
·Taking calls on the above mentioned languages of any priorities
·Handling emails / webcases , translating them into the appropriate language, depending on customer requirements
·Document cases for each incident, handle cases meeting Service Level Agreements (customer requirements), follow up case status
·Troubleshooting IT problems according to the Standard Operating Procedures and previous trainings
·Sharing knowledge case with the team
·Creating Standard Operating Procedures
·Training new associates and cross-training existing associates
·Attending training sessions
·Administrative work for helpdesk needs
·Arranging working schedule with collegues flexibly, according to business needs
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