Service Control Analyst

Excellent knowledge of Microsoft Office applications, as required, to produce reports, action plans, presentations and simple project plan

Excellent written communication skills

Excellent team working skills

Good oral communication

Knowledge of data gathering systems e.g. Remedy and CTI

Highly organised and accurate

Attention to detail

Excellent decision taking skills

Independent thinking

Solution orientated

Able to operate independently with a high level of autonomy

The Service Control Analyst is responsabile for Service Control, Escalations, Issue and Problem Management, Change Management for a specific outsourcing project.

Key responsibilities may include:

Monitor processes to ensure that they are consistently applied

Liaise with Team leads to gain an insight into operational and contractual performance results and the reasons for any deficiencies

Support the operational team on performance results, trending and analysis, risk identification

Take a controlling role in Problem and Issue management where required

Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help clients improve their performance.


Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.


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