24x7 L2 Global Application Support

SOFT GALAXY 1 poziție
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Candidatul Ideal

● Previous relevant experience with Linux or Microsoft Enterprise solutions (min years)
● Proficiency in spoken and written English
● Familiar with (or good understanding of similar technologies – minimum 1 year experience per technologies) at least of 3 of the following:

o Microsoft Windows Server (2008 Ror Linux (Centos and RedHat)
o Microsoft IISApache
o Microsoft SQL Server
o Monitoring tools and principles
o Microsoft Powershell

● Good understanding of IT processes (Incident and Problem management, Change management) - ITIL Foundation certified will be a plus.

Descrierea jobului

Support / maintain a diverse portfolio of Global applications – custom applications running on on-prem Windows/Linux or cloud servers in a 24x7 environment ( this role will require night and week-end shifts )

● Incident management and resolution following Standard Operating Procedures (SOPs)
● Alert management from automated systems
● Manage escalation of issues to various Global teams and ensure resolution is reached
● Monitoring the environments in our portfolio, deploy application(s) and patch updates to development, QA and production environments following published Standard Operating Procedures (SOPs)
● Participate in continuous improvement internal processes for the activities in our portfolio
● Interface with the internal clients/customers
● Daily/Weekly/Monthly reporting for the Global application in our portfolio

Descrierea companiei

Soft Galaxy is an international company based in Chicago, Seattle, Malta, Bucharest and Tel Aviv. We bring ideas to life by providing industry standard solutions to businesses, from start-up companies to multinational corporations. We are a technology solutions company with a mission to provide high-quality technology and outsourcing services that provide a substantial competitive advantage to our clients. We provide the ongoing skill development to ensure that professionals working on your projects are trained in leading technologies to support your information technology hardware, software or network infrastructure.

Publicat 7 Iun. 2022 Expiră 7 Iul. 2022
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