Publicat 25 Iul 2019 | Reactualizat 24 Aug 2019 | Expiră 25 Aug 2019

WORK@HOME-PORTUGUESE Customer Support Representative Romania

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Candidatul ideal

EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED
- Proficiency in Portuguese;
- Previous experience of/ or aptitude for Customer Service;
- Good organizational skills;
- A working knowledge of MS Word/Excel;
- Excellent communication skills and the ability to remain calm in all situations;
- Ability to work on own initiative and under pressure in order to achieve deadlines and KPI’s;
- Ability to adapt to a continuously changing environment and procedures.

Descrierea jobului

RESPONSIBILITIES
- To respond to all customers’ enquiries within given timescales, efficiently and effectively;
- To develop and maintain a full technical knowledge of client products and services;
- To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff;
- To deal with all correspondence as requested/required;
- To accurately log all calls and in line with procedures;
- To responsibly maintain and update all job-related administrative forms;
- To consult product manuals, to be able to advise customer of appropriate options/solutions.

WE OFFER:
- The opportunity to work in a dynamic environment, in an ambitious and talented team;
- Professional training;
- Opportunities to develop your career in a competitive, multicultural and multinational company.

Descrierea companiei

SYKES is a leading, global digital-marketing and customer-care outsourcer. SYKES provides differentiated, full lifecycle customer-engagement services to Global 2000 companies and their end consumers at key touchpoints. Headquartered in Tampa, Florida, SYKES’ comprehensive suite of solutions addresses the needs of major companies around the world — serving such industries as communications, financial services, technology, healthcare, transportation and leisure, insurance, retail and energy.

Check our activity in Cluj-Napoca here: https://www.youtube.com/watch?v=q4pVl-lLMqc

Expirat
WORK@HOME-PORTUGUESE Customer Support Representative Romania  -  SYKES ENTERPRISES EASTERN EUROPE S.R.L.

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