Publicat 25 Mai 2020 | Reactualizat 24 Iun 2020 | Expiră 25 Iun 2020

Work at Home - SPANISH Customer Support Representative

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Expirat
Anunț inactiv

Acest anunț a expirat și nu este disponibil pentru aplicare.

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Candidatul ideal

- Proficiency in Spanish;
- Previous experience of/ or aptitude for Customer Service;
- Good organizational skills;
- A working knowledge of MS Word/Excel;
- Excellent communication skills and thе ability to remain calm in all situations;
- Ability to work on own initiative and under pressure in order to achieve deadlines and KPI’s;
- Ability to adapt to a continuously changing environment and procedures.

Descrierea jobului

- To respond to all customers’ enquiries within given timescales, efficiently and effectively;
- To develop and maintain a full technical knowledge of client products and services;
- To be able to rеcognize when a problem or query should be transferred to another department or a more senior member of staff;
- To deal with all correspondence as requested/required;
- To accurately log all calls and in line with procedures;
- To responsibly maintain and update all job-related administrative forms;
- To consult product manuals, to be able to advise customer of appropriate options/solutions.

Descrierea companiei

SYKES is a leading, global digital-marketing and customer-care outsourcer. SYKES provides differentiated, full lifecycle customer-engagement services to Global 2000 companies and their end consumers at key touchpoints. Headquartered in Tampa, Florida, SYKES’ comprehensive suite of solutions addresses the needs of major companies around the world — serving such industries as communications, financial services, technology, healthcare, transportation and leisure, insurance, retail and energy.

Expirat
Work at Home - SPANISH Customer Support Representative  -  SYKES ENTERPRISES EASTERN EUROPE S.R.L.

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