WORK at HOME- PORTUGUESE Customer Support Representative
If you are thе type of person that has a solution to every problem, you like keeping thе pace with technology and enjoy sharing your knowledge, then you are our missing piece.
Your main responsibility will be to answer enquires coming from end users via phone, email, chats or forums.
REQUIRED SKILLS AND EXPERIENCE:
- Proficiency in Portuguese;
- Previous experience of/ or aptitude for Customer Service;
- Good organizational skills;
- A working knowledge of MS Word/Excel;
- Excellent communication skills and thе ability to remain calm in all situations;
- Ability to work on own initiative and under pressure in order to achieve deadlines and KPI’s;
- Ability to adapt to a continuously changing environment and procedures.
- Responding promptly to customer inquiries via phone calls, maintaining a positive attitude. No problem will stand in our way if we’re dealing with it patiently and with a smile on our faces 😊
- Develop and maintain a full technical knowledge of the client’s products and services. You will become our new expert!
- Responsibly maintain and update all job-related administrative forms (this includes logging all calls in line with procedures or keeping records of customer interactions). Here’s where your self-organizing skills will pay off, so this will be a piece of cake for you!
- Communicating and coordinating with colleagues as necessary. Teamwork is the dream work!
SYKES is now part of Sitel Group. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe, we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages.
Learn more at www.sitel.com