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Publicat 19 Nov 2019 | Reactualizat 13 Dec 2019 | Expiră 19 Dec 2019

Virtual Support Analyst with Spanish/Italian/Portuguese

2 posturi

Criterii de selecție

  • Cunostințe de limba spaniolă, italiană, portugheză

Candidatul ideal

The Virtual Support Analyst (VSA) provides technical and analytical pre sales support of office and production products, solutions and services as well as support requests from Europe direct and indirect sales team. The VSA leverages XSM as the ticketing system to document and capture cases and the team leverages a developed network of value chain partners to provide solutions to our customer’s needs.

Descrierea jobului

  • Demonstrate a positive attitude and high level of interpersonal skills, capable of multitasking and understanding the importance of working in a time critical environment to satisfy customer needs.
  • Effectively converse with customers using proper telephone etiquette and good listening skills.
  • Exhibit professional maturity and ability to work under pressure.
  • Effectively communicate technical information to get Sales inquiries answered in the most efficient manner.
  • Demonstrate effective organizational skills
  • Is able to use resources effectively
  • Have the ability to conduct thorough research and provide documented evidence supporting a recommended solution

Descrierea companiei

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.

We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others. With a worldwide network of R&D, innovation labs and delivery centers, and 120,000+ ‘Ideapreneurs’ working in 39 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

Website: http://www.hcltech.com

Virtual Support Analyst with Spanish/Italian/Portuguese  -  HCL Technologies Ltd.

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