VIP Account Team Leader

Oraș de lucru
Tipul job-ului
Salariu Nespecificat
Limbă străină
Permis conducere Nespecificat

Candidatul Ideal

  • English is a must
  • High Education
  • Minimum 2 years in gambling industry
  • Good Organisational Skills
  • Strategic thinking
  • Stress tolerance
  • Delivering results
  • Creating and innovating

Descrierea jobului

  • Manage and resolve any escalations from the VIP team (technical situation, data delays, bonus escalations, HR information)
  • Understand and explain further, all VIP data and reports
  • Monitor VIP event and hosting preparations
  • Support strategy for Potential VIP development
  • Manage VIP bonus programs and costs
  • Be familiar with segmentation, journeys, and potential VIP development
  • Monitor competitors and industry trends across all relevant product types; casino and sports to serve as subject matter experts on customer retention within the organization
  • Manage a small key customer portfolio (Top customers from each VIP account manager)
  • Conducts trainings for new employees in the VIP department
  • Collects all the feedback received by Account support managers from VIP customers and sends them to the VIP manager every time they are requested
  • Managing the even distribution of workload across the team
  • Generating weekly & monthly reports on team performance vs set stats and KPI’s, presenting to the management when required
  • Generating weekly & monthly reports on VIP department performance vs set stats, presenting to the management when required
  • Identify non-VIP players who have VIP potential and communicate with VIP manager in order to build a strategy for upgrading them
  • Exceed engagement and service level performance targets.
  • Plan, implement and evaluate tailored campaigns for VIP players and segments, in line with compliance requirements
  • Update VIP procedure and working instruction (or builing htem from scratch when needed)
  • Performs any task transmitted hierarchically
  • Works with the team to meet individual and team KPIs
  • Participates with clients in all events organized for them (tickets to matches, concerts, outings in the city)

Descrierea companiei

Fortuna Entertainment Group (FEG) is part of Penta Investments Group, a Central European investment group founded in 1994, specializing in long-term value investing. Today, the Group actively develops companies and projects, primarily in healthcare, financial services, retail, manufacturing, media and real estate.

Fortuna Entertainment Group provides a broad suite of gaming products such as real-time betting, sports wagering, virtual action and lotto games. Fortuna Entertainment Group (FEG) is present in Central and South-East part of Europe in 5 countries, including Romania.

In Romania, FEG is operating under two brands: „Casa Pariurilor“ and “Fortuna” in more than 1550 betting shops spread around the Country, having more than 3,200 employees.

Publicat 1 oct. 2021 Reactualizat 31 oct. 2021 Expiră 31 oct. 2021
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