Publicat 14 Oct 2020 | Reactualizat 25 Oct 2020 | Expiră 13 Nov 2020

Trainer - Bucuresti

1 post

Candidatul ideal

Job Brief:

We are looking for a Customer Service Trainer to educate our customer service teams by conducting seminars and interactive courses.
Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material, and organizing training sessions for new hires.
If you are familiar with teaching soft skills like negotiation and problem-solving, we would like to meet you!
Ultimately, you will make sure our customer service representatives develop their skills and successfully address clients’ needs.

Required skills:

  • Bachelor of Science degree required, master's degree preferred,
  • At least 1year experience working as a trainer,
  • Call Center/Contact Center management experience,
  • Excellent PC knowledge including Microsoft Office and technical troubleshooting,
  • Excellent communication skills (oral and written),
  • Abilities to transmit professional knowledge,
  • Organisational skills and ability to meet tight deadlines,
  • The ability to set priorities.

Schedule:
Sunday – Thursday
*Available to work night shifts (US Schedule)

Descrierea jobului

  • Ensure new hires take on basic sales training courses, including, communication and troubleshooting skills,
  • Responsible for training, managing, and monitoring agents so that they have the skills and knowledge to meet customer service objectives,
  • Maintain updated records of training curricula and material,
  • Organize classroom-style seminars about product features and case solving techniques,
  • Daily monitoring and assessing of individual and team performance,
  • Establish metrics and reporting statistical performance levels related to the contact center,
  • Responsible for motivating agents with strong coaching experience in a fast-paced, dynamic call center environment,
  • Develop a culture of continuous improvement by establishing and maintaining an environment where new ideas and solutions are encouraged, evaluated, quantified and implemented,
  • Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases).
Benefits:
  • Employee referral bonuses;
  • Private medical insurance;
  • One month start-up training;
  • Meal Tickets;
  • A 7card Subscription;
  • The opportunity to take your career to the next level and apply for a middle/ upper management position in CGS;

Descrierea companiei

CGS is an American outsourcing company, owning one of the largest support centers on the Romanian market. CGS is listed in the first 15 best companies of its kind in the world; meanwhile, our client portfolio includes company in Forbes Top 500, as well as top European companies.

We offer extensive training sessions and we stand for promoting people from within: more than 90% of out managers started in our company on entry-level positions.
As an employee of CGS you may choose to have a flexible schedule, with the possibility to work full time or part time according to your availability.

Trainer - Bucuresti  -  Computer Generated Solutions Romania SRL

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